Sales Associate

Rogers Communications, Inc.; Burnaby; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Health & wellbeing benefits

Donation matching

Volunteer time off

Pension & stock options

Employee discounts

Leadership & mentorship

Job summary

Rogers Communications, Inc. is seeking a part-time Retail Associate in Burnaby to enhance in-store experiences by connecting customers with Rogers and Fido products. Provide excellent service, matching needs with wireless, internet, TV, home phone, and related services, while aiming to meet sales targets.

The role requires strong communication, product knowledge, and a willingness to upsell, with availability including evenings, weekends, and holidays to support peak times and customer demand.

Qualifications

• Clear, effective communication that drives positive outcomes.
• Strong product knowledge with customer-focused upselling.
• Ability to adapt to changing situations and find solutions.
• Minimum 32 hours availability weekly, including evenings, weekends, and holidays.

Responsibilities

• Tailor solutions by matching customer needs to Rogers products (wireless, internet, TV, home phone, Mastercard).
• Deliver on sales targets by identifying opportunities.
• Engage customers through calls/text to grow sales and retention.
• Represent Rogers and Fido brands in-store and at local events.

Skills

Communication

Customer service

Product knowledge

Upselling

Team collaboration

Job description

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Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be doing:

• Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery: Finding opportunities,anticipatingcustomer needs, and delivering on sales targets.
• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales byacquiringnew customers, and drivingoverall customer retention
• Brand Promotion:RepresentingRogersand Fido brands in-store and at local community events.

WhatWe’reLooking For:

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer-focused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand andmaintainstrong performanceresults during peak times.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 104 - 9855 Austin Avenue (5761), Burnaby, BC
Travel Requirements: Up to 100%
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 341078

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Retail

Location: Burnaby, BC, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply