Assistant Resident Manager Team (Sherbrooke)

Realstar; Sherbrooke; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Apartment included

Employer paid benefits

Bonuses based on property performance

Annual bonuses based on personal perf.

Ongoing training programs

Awards for years of service

Career development opportunities

Inclusive and diverse work environment

Holiday parties & summer BBQs

Job summary

Realstar invites applications for a Two-Person Assistant Resident Manager Team to live on-site at one of our properties in Canada. The role requires working four weekdays each week, every second weekend, and on-call evenings, supporting resident services and property operations.

You will greet residents, coordinate maintenance requests, process applications and renewals, organize events, and ensure a clean, safe, and welcoming community. Bilingual English/French is preferred.

Qualifications

• Experience in property management is an asset.
• Fluent in English and French.
• Ability to perform general cleaning duties and minor repairs.
• Comfortable with lifting up to 50 lbs and snow removal duties.
• Strong written and verbal communication skills.
• Good organizational and multitasking abilities.
• Proactive and customer-focused demeanor.

Responsibilities

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Attend to resident concerns and service requests within 24 hours
• Process online applications, create notices, manage lease renewals
• Organize and execute resident events (holiday parties, summer BBQs)
• Maintain cleanliness of all common areas and perform move-in readiness
• Assist residents with maintenance requests and scheduling trades
• Support on-site supervisor with HVAC monitoring and basic repairs

Skills

Customer service

Professional appearance

Bilingual English/French

Computer skills

Maintenance basics

Teamwork

Job description

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada's largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/.

We are currently seeking a Two-Person Assistant Resident Manager Team to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings.

What We Offer To Employees

• Salary + two-bedroom apartment suite included
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ's

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Strong customer service skills
• Previous or similar property management experience (an asset)
• Display a professional/presentable appearance
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
• Good written and verbal communication skills
• Fluent in English and French

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.