Assistant Manager, Sales

Holt Renfrew; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

An established industry player seeks an Assistant Manager, Sales to inspire and lead a team in a luxury retail environment. This dynamic role involves supervising sales associates, ensuring top-notch customer service, and fostering a culture of excellence. The ideal candidate will have a strong track record in sales, exceptional communication skills, and a passion for luxury retail. Join a forward-thinking company that values employee development and offers a competitive compensation package, including generous discounts and benefits. This is a unique opportunity to grow within a prestigious brand and make a significant impact on the customer experience.

Benefits

Employee discount

Health & dental benefits

Pension plan

Tuition assistance

Continuous learning and development

Qualifications

• 1-3 years supervisory experience with accountability for sales and service.
• Retail selling experience in a luxury environment preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Provide sales floor supervision and coach associates to maintain luxury standards.
• Resolve customer issues and assist in recruitment and selection of associates.
• Maintain high standards of merchandise presentation and operational awareness.

Skills

Supervisory experience

Sales and service accountability

Communication skills

Retail experience in luxury environment

Microsoft Office Suite proficiency

Job description

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Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Assistant Manager, Sales

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

• Provide sales floor supervision by spending the majority of the time on the selling floor
• Coach and train associates to maintain luxury standards and achieve customer service targets
• Resolves customer issues and/or complaints and keeps manager informed
• Makes recommendations on changes and/or solutions to enhance customer sales and service standards
• Actively participate as a training facilitator for sales and service programs and other company training programs as required
• Assist in the launch and maintenance of selling tools and sales and service programs
• Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
• Participates in the recruitment and selection of associates
• Assigns work and assignments to associates as required
• Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
• Provides input into associate performance assessments and appraisals, performance improvement plans
• Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
• Maintain high standards of merchandise presentation at all times
• Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Maintain all Health & Safety practices to code
• Perform other duties as assigned
• Ensure compliance with privacy policies, regulations, and cyber security measures.
  
  

The ideal candidate:

• 1-3 years supervisory experience with accountability for sales and service
• Proven track record of exceeding sales and profit targets
• Is adaptable and comfortable with change
• Retail selling experience in a luxury environment preferred
• Confident and effective communication (written & verbal) and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Entrepreneurial spirit
  
  

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients
  
  

Directeur(trice) Adjoint(e), Ventes

Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe.

Les responsabilités spécifiques comprennent (sans toutefois s'y limiter) ce qui suit :

• Assurer la supervision de l'aire de vente en passant la majorité de son temps dans l'aire de vente
• Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d’atteindre les objectifs de service à la clientèle
• Résoudre les problèmes ou les plaintes des clients et tenir le/la directeur(trice) au courant
• Faire des recommandations sur les changements ou les solutions visant à améliorer les normes de vente et de service à la clientèle
• Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu’à d'autres programmes de formation de l'entreprise, au besoin
• Aider au lancement et à l'entretien des outils de vente et des programmes de vente et de service
• Aider les conseillers à développer, à maintenir et à cultiver une clientèle active et des relations solides avec les clients
• Participer au recrutement et à la sélection des conseillers
• Assigner le travail et les affectations aux conseillers, au besoin
• Fournir une rétroaction au/à la directeur(trice) de ventes sur le rendement des stocks, les normes de présentation du marchandisage, les tendances et les problèmes des clients
• Participer à l'évaluation et à l'appréciation du rendement des conseillers et aux plans d'amélioration du rendement
• Participer à l'organisation et à la conduite des réunions régulières de l'équipe du service et aider à tenir l'équipe au courant des initiatives à venir en matière de ventes et de services
• Maintenir en tout temps des normes élevées en matière de présentation des marchandises
• Maintenir au jour le jour la sensibilisation opérationnelle des entreprises concédées afin d'assurer un service à la clientèle sans faille, en transmettant les problèmes au/à la directeur(trice), au besoin
• Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employés et de confiance
• Maintenir toutes les pratiques en matière de santé et de sécurité conformément au code
• Effectuer les autres tâches qui lui sont assignees
• Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.
  
  

Le/la candidat(e) idéal(e) possède :

• De 1 à 3 ans d'expérience en supervision avec responsabilité de la vente et du service
• Une expérience prouvée de dépassement des objectifs de ventes et de profit
• Une capacité d’adaptation et est à l'aise avec le changement
• De l’expérience en vente au détail dans un environnement de luxe de préférence
• Des compétences en communication (écrite et verbale) et en relations interpersonnelles confiantes et efficaces
• Une maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Un esprit d'entreprise
• Excellente communication en français et en anglais
  
  

L’évaluation du succès :

• Contribution aux objectifs financiers
• Objectifs individuels liés à la réalisation des objectifs du service
• Rétroactions des clients internes et externes
  
  

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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