assistant manager, restaurant

Eagle River Casino and Travel Plaza; Whitecourt; On-site; CAD 40,000 - 60,000; Full time

Job summary

Eagle River Casino and Travel Plaza is seeking an Assistant Manager for its restaurant in Whitecourt, AB. The role involves planning and evaluating daily operations, training staff, and ensuring excellent customer service. Qualified candidates should have relevant trade certificates along with a commitment to safety and service excellence.

Qualifications

• Customer Service Excellence Certificate required.
• Workplace Hazardous Materials Information System (WHMIS) Certificate required.
• Occupational Health and Safety Certificate and ProServe program are assets.

Responsibilities

• Evaluate and plan daily operations within the casino.
• Train staff and ensure health and safety regulations are followed.
• Provide top-notch customer service and address complaints.

Skills

Customer Service Excellence

Organization

Training

Education

Other trades certificate or diploma

Tools

MS Excel

MS Word

Job description

• Education:

Education

• Other trades certificate or diploma

Work setting

• Casino

Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate with clients for catering or use of facilities
• Address customers' complaints or concerns
• Provide customer service

Supervision

• 5-10 people

Certificates, licences, memberships, and courses

• Customer Service Excellence Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• Occupational Health and Safety Certificate
• ProServe program

Computer and technology knowledge

• MS Excel
• MS Word

Security and safety

• Criminal record check

Transportation/travel information

• Valid driver's licence
• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Physically demanding
• Combination of sitting, standing, walking

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About Eagle River Casino and Travel Plaza

Eagle River Casino and Travel Plaza in Whitecourt, AB