food service supervisor

Pizza hut; Whitecourt; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the food service industry is seeking an enthusiastic leader to guide their team through daily operations. This full-time position involves managing staff, ensuring customer satisfaction, and maintaining operational standards. Candidates should have supervisory experience and a passion for customer service, with benefits available after a successful probation period.

Benefits

Group health benefit plan (employer/employee co-pay)

Performance-based bonus plan

Free staff meals

Qualifications

• At least 1 year of supervising experience preferred.
• Reliability and open availability are essential.

Responsibilities

• Ensure team adheres to standards for customer service.
• Manage cash control during shifts.
• Provide training support for new team members.

Skills

Customer Service

Leadership

Training

Cash Control

Job description

We are seeking an enthusiastic leader to guide our team through daily operations. The responsibilities include:

1. Ensuring the team adheres to standards in both back and front of house to exceed customer service expectations.
2. Managing cash control during shifts, including till counts, driver drops, end-of-day closeout, and deposits.
3. Providing training support for new team members and ongoing coaching for existing staff, including on-the-job coaching and E-training completion.
4. Controlling labor costs during shifts by adjusting staffing as needed, such as sending staff home early or calling in additional help during busy periods.
5. Monitoring cost of sales by ensuring recipe standards, accurate forecasting to minimize waste, recording and discussing errors or product expiry with management, and monitoring for theft.
6. Ordering and receiving stock.
7. Prioritizing and maintaining customer satisfaction.
8. Providing regular feedback and communication to management, attending meetings, and staying informed about upcoming changes and promotions to relay to the team.
9. Recognizing team members for jobs well done.
10. Conducting shifts professionally and ensuring staff act appropriately.
11. Handling employee issues with respect and integrity to maintain high team morale.

Minimum requirements include:

• At least 1 year of supervising experience preferred, but candidates with high maturity, enthusiasm for customer service, and at least 1 year in the food service industry will be considered.
• Reliability and open availability are essential.
• This is a full-time position requiring shift work.

Starting wage is per hour.

Benefits after successful probation include:

• Group health benefit plan (employer/employee co-pay)
• Performance-based bonus plan
• Free staff meals