Assistant Manager, Operations & Customer Service

Tim Hortons Québec; Lincoln; On-site; CAD 50,000 - 100,000; Full time

Job summary

Tim Hortons Québec seeks an operations supervisor to lead daily restaurant activities across Ontario locations. You will plan, organize, direct, control and evaluate operations while ensuring health and safety and delivering excellent customer service.

The role requires 2–3 years of supervisory experience, a secondary school certificate, and strong communication and teamwork skills in a fast-paced, customer-facing setting.

Qualifications

• Secondary school graduation certificate required.
• 2–3 years of supervisory/leadership experience.
• Experience in fast-paced customer service environments preferred.

Responsibilities

• Determine services to be offered and implement procedures.
• Balance cash and prepare reports and cash reconciliations.
• Conduct performance reviews and manage cost of products/services.

Skills

Oral communication

Written communication

Attention to detail

Team player

Flexible

Organized

Reliability

Interpersonal skills

Education

Secondary school certificate

Tools

MS Office

Point of sale

Electronic cash register

Job description

Tim Hortons Québec seeks an operations supervisor to lead daily restaurant activities across Ontario locations. You will plan, organize, direct, control and evaluate operations while ensuring health and safety and delivering excellent customer service.

The role requires 2–3 years of supervisory experience, a secondary school certificate, and strong communication and teamwork skills in a fast-paced, customer-facing setting.