Assistant Manager: Lead Auto Service & Customer Experience

Fountain Tire; Calgary; On-site; CAD 60,000 - 73,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Health, dental, vision & RRSP matching

DRIVE program for ownership path

Recognition and incentives

Work-life balance policies

Discounts on tires, parts, services

Job summary

Fountain Tire Calgary Crowfoot is seeking an Assistant Manager with strong automotive service and tire knowledge to lead store operations. You will drive front‑counter sales, quote services, and manage budgets while mentoring a team to deliver outstanding customer experiences.

Ideal candidates bring 5+ years in automotive, proven leadership, and excellent communication. This full‑time role includes growth opportunities through Fountain Tire DRIVE and a focus on work‑life balance with competitive

Qualifications

• Completion of high school diploma or GED and a post-secondary diploma, degree, or certification is preferred.
• At least 5 years of experience in the automotive industry.
• Previous experience as an assistant manager, service writer or service manager is an asset.
• Proven leadership ability and previous people management experience is an asset.
• Strong computer skills.
• Ability to set goals and achieve results.
• Ability to maintain a valid driver’s license and satisfactory driver’s abstract.
• Effective communication skills with customers and team.
• Organizational and time management skills to prioritize demands.

Responsibilities

• Lead front counter customer service and sales using automotive parts/service know-how.
• Provide service quotes and obtain customer authorization for work.
• Share product knowledge to deliver excellent customer service at the counter.
• Assist in annual budgeting; forecast revenue and expenditures and track numbers.
• Support recruitment and development of associates to deliver superior customer experience.
• Supervise and motivate team to maximize productivity.
• Ensure all safety policies and procedures are followed.
• Assist in inventory management and annual counts.
• Identify outstanding AR/credit issues and follow up.
• Ensure staff training and provide feedback as required.
• Handle customer complaints promptly and document resolutions.

Skills

Customer service

Sales

Leadership

Budgeting

Team development

Education

High school diploma or GED

Post-secondary diploma/degree/certification preferred

Job description

Fountain Tire Calgary Crowfoot is seeking an Assistant Manager with strong automotive service and tire knowledge to lead store operations. You will drive front‑counter sales, quote services, and manage budgets while mentoring a team to deliver outstanding customer experiences.

Ideal candidates bring 5+ years in automotive, proven leadership, and excellent communication. This full‑time role includes growth opportunities through Fountain Tire DRIVE and a focus on work‑life balance with competitive