Assistant Manager

FOUNTAIN TIRE LTD; Canada; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary starting CAD 70,000

Health, dental, vision for you and fam

RRSP with company matching

DRIVE program for store ownership

Employee discounts on tires and parts

Recognition and incentives

Job summary

Fountain Tire Cold Lake is seeking a highly motivated Assistant Manager to join our team. You will lead front counter service, leverage automotive and tire experience, and help drive sales while delivering outstanding customer experience.

We offer market-leading wages starting at CAD 70,000 per year, comprehensive benefits for you and family, RRSP with company matching, and growth through our DRIVE program toward store ownership.

Qualifications

• High school diploma or GED; post-secondary diploma/degree preferred.
• At least 3 years of experience in the automotive industry.
• Experience as an assistant manager or service manager is an asset.
• Proven leadership and people management abilities.

Responsibilities

• Lead front counter customer service and sales using automotive experience.
• Provide service quotes and obtain customer authorization for work.
• Share product knowledge and technical expertise to customers.
• Assist with annual budgeting, forecasting revenue and expenditures.
• Recruit and develop Associates to deliver superior customer experience.
• Supervise and motivate staff to maximize productivity.
• Ensure safety policies and procedures are followed.
• Assist inventory management and annual counts.
• Identify and follow up on outstanding accounts receivable.
• Ensure training completion and provide feedback.
• Handle customer complaints promptly with documented resolutions.

Skills

Strong computer skills

Leadership ability

Education

High school diploma or GED; post-secondary preferred

Job description

Looking to accelerate your career? Fountain Tire Cold Lake is looking for a highly motivated leader to join the team as an Assistant Manager!

As part of that growth and commitment to excellence, we are searching for experienced career-minded Automotive and Tire Management Professionals to join our team!

At Fountain Tire, success is centered on providing an exceptional customer experience and building strong community relationships. Managers are leaders and builders who thrive on innovation, building a business and providing outstanding customer service. We are looking for career-minded leaders who are forward thinking and dedicated to the continued growth of Fountain Tire.

What do we offer?

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

• Competitive compensation: Starting at $70,000 per year based on experience with possible bonuses!
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• The chance to learn and grow with Fountain Tire’s DRIVE program which offers a unique opportunity to help pave your way to potential store ownership!
• Recognition and incentives for your contribution to the organization
• Policies and programs that support a balanced lifestyle
• Discounts for you and your family on tires, parts, and services at all Fountain Tire locations

As an important member of the store management team, the Assistant Manager will work closely with the Store Manager to ensure store success by providing professional leadership in all aspects of the business. Other duties will include:

• A focus on front counter customer service and salesutilizing your previous automotive parts/service and wheel/tire experience
• Recommending vehicle service, providing service quotes, and receiving customer authorization for work to be performed
• Sharing product knowledge and technical expertise to provide excellent customer service on the front counter
• Assisting with the completion of an annual budget; this includes forecasting revenue and expenditures, accurately tracking budget numbers with particular attention to achieving operational benchmarks
• Assisting with the recruitment and development of a team of Associates dedicated to providing a superior customer experience
• Supervise and motivate associates to ensure maximum productivity
• Ensure all safety policies and procedures are implemented
• Assist in inventory management through documentation processes and annual inventory counts
• Assist in identifying and following up on outstanding accounts receivable/credit clients
• Ensure store associates have completed all assigned training; providing feedback and reinforcement as required
• Attentively handle customer complaints within a reasonable timeframe and maintain documentation of complaints and resolutions

What does it take to get on track?

• Completion of high school diploma or GED and a post-secondary diploma, degree, or certification is preferred
• At least 3 years of experience in the automotive industry
• Previous experience as an assistant manager, service writer or service manageris an asset
• Proven leadership ability and previous people management experience (recruitment/discipline) is an asset.
• Strong computer skills
• Ability to set goals and achieve results
• Ability to maintain a valid driver’s license and satisfactory driver's abstract
• Effective communication skills with the ability to develop and maintain positive and effective relationships with customers and team
• Organizational and time management skills in order to prioritize competing demands

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow.

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