Service Writer, Crowfoot

FOUNTAIN TIRE LTD; Calgary; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision

RRSP with company matching

Training and growth

Employee discounts

Job summary

Fountain Tire Crowfoot in Calgary is seeking a Service Writer with a focus on accurate quotes and outstanding customer service. The role involves coordinating work orders, communicating with technicians, and guiding customers through recommended tire and mechanical services to ensure satisfaction.

You will join a team dedicated to quality, safety, and growth, with regular full-time day shifts, competitive pay, health benefits, and employee discounts.

Qualifications

• 3 years of experience in the automotive repair or tire industry is required.
• Must possess a valid driver’s license and be able to provide a satisfactory Driver’s Abstract.
• Effective listening skills with the ability to identify customer needs and provide recommendations.
• Working knowledge of passenger, light truck and, specialty tires and mechanical services.

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians.
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received.
• Recommend tire service, specialty tire service, wheel and mechanical service to customers.
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives and adhere to standards and policies.

Skills

Auto industry exp

Customer service

Communication

Sales aptitude

Job description

Overview

Join the team at Fountain Tire Crowfoot! We are looking for a friendly and dedicated individual to join our team as a Service Writer!

What does it take to get on track?

• 3 years of experience in the automotive repair or tire industry is required
• Experience providing mechanical service quotes is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, our associates are at the heart of our success. As a vital member of our team, you will get to enjoy many great benefits:

• Competitive compensation: $20 to $25 per hour plus sales-based commissions!
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for growth
• The opportunity to work with an excellent team and great customers
• Regular full-time day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

At Fountain Tire, you’ll find competitive wages, a supportive manager, and room to grow your career.