Assistant Manager, Food & Beverage, Quick Service

Black Ties Group Inc.; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at a leading venue where you will oversee the Quick Service department, ensuring exceptional food and beverage service during high-energy events. This role requires strong leadership skills and a background in food and alcohol service. You will manage a dedicated team, ensuring compliance with safety regulations while delivering outstanding customer experiences. If you thrive in fast-paced environments and are passionate about service excellence, this is the perfect opportunity to make a significant impact in a vibrant setting.

Qualifications

• Strong background in food and alcohol service is essential.
• Experience managing F&B in high-volume venues required.

Responsibilities

• Lead the Quick Service Food and Beverage team during events.
• Supervise, train, and develop the F&B hourly team.

Skills

Food and Alcohol Service

Leadership in High-Volume Environment

Communication Skills

Client Service Attitude

P&L Knowledge

Education

Smart Serve Certification

WHMIS Training

NFSTP or Equivalent

Job description

As a valuable member of the Food & Beverage team, you will assist the Food & Beverage Manager in overseeing and leading the Quick Service department, ensuring the delivery of winning food and beverage fan service to all fans during a variety of events at Scotiabank Arena, BMO Field and Coca-Cola Coliseum.

Contract Length: 13 Months

• Lead the Quick Service Food and Beverage team during events with the assistance of the Part Time Supervisor team.
• Lead the Beverage (Bar & Kiosk) portfolio, under the guidance of the department Manager.
• Provide leadership and direction by managing standards of quality, service, safety, and profitability for the Quick Service department.
• Supervise, train, develop and motivate the F&B hourly team.
• Resolve discrepancies quickly and effectively.
• Ensure compliance with all related regulations such as those pertaining to Employment Standards, Health & Safety and AGCO.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, corrective actions and discipline.
• Act as an ambassador for MLSE and our community.
• Adhere to MLSE service standards and policies.
• Perform other related duties as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Strong food and alcohol service background.
• Experience as a manager/supervisor of F&B in a hotel, restaurant, bar, or events-based venue is required.
• Leadership experience in a high-volume food and alcohol service environment.
• Prior experience working with beer, wine, and cocktails is a benefit.
• Trained in WHMIS, NFSTP, ServSafe, or equivalent.
• Smart Serve certification is required.
• Solid understanding and practical knowledge of Industry principles and service etiquette.
• Ability to communicate, motivate, and lead effectively.
• A proactive approach toward day-to-day activities and shifting demands.
• P&L knowledge and ongoing awareness of financials.
• Proven to perform well under pressure; manage multiple priorities simultaneously.
• Ongoing awareness and responsiveness to client satisfaction.
• Available to work evenings, weekends, and holidays as required.
• High-energy, client-service attitude.

Additional Information

Apply by: May 16, 2025

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have diftficulty using our online application system and you need an accommodation due to a disability, please [e-mail] note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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