Front of House (FOH) VIP Supervisor

Cineplex Inc; Toronto; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a Front of House VIP Supervisor to lead a dedicated team and ensure exceptional service for VIP guests. This role involves training staff, maintaining high guest satisfaction, and creating a memorable ambiance in VIP areas. Ideal candidates will have a passion for hospitality, strong communication skills, and the ability to thrive in a fast-paced environment. Join a diverse and inclusive workplace that values your contributions and offers opportunities for growth.

Qualifications

• Minimum of 2 years experience in a bar or licensed restaurant.
• Safe food handling and Smart Serve certification preferred.

Responsibilities

• Lead and manage a dedicated team to ensure exceptional guest service.
• Monitor guest experience and maintain high satisfaction levels.
• Reconcile end-of-night funds and manage stress in a fast-paced environment.

Skills

Hospitality

Communication Skills

Problem Solving

Organizational Skills

Computer Literacy

Education

College or Hospitality Degree

Job description

Front of House (FOH) VIP Supervisor page is loaded

Front of House (FOH) VIP Supervisor

Apply locations Toronto, Canada | Part time | Posted 2 Days Ago | End Date: May 16, 2025 | Job Requisition ID: JR-108089

Work location: SC Yonge & Eglinton & VIP

City: Toronto

What you will do:

Front of House (FOH) VIP Supervisor

Reporting to the Front of House Manager, your key responsibilities include:

• Leading, training, supporting, coaching, motivating, and managing a dedicated team of FOH employees to ensure VIP Guests enjoy an exceptional service experience.
• Maintaining high guest satisfaction by monitoring the guest experience consistently.
• Achieving restaurant HR objectives by enforcing policies, hiring, and reviewing staffing levels for hosts/hostesses, servers, and bartenders to maximize productivity.
• Creating an engaging, memorable ambiance in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, and maintaining a clean dining area.
• Reconciling end-of-night funds and managing stress in a fast-paced, high-pressure environment.
• Proactively solving problems and resolving conflicts through analysis, critical thinking, and flexibility, following up with guests to ensure satisfaction when issues arise.

What you need to succeed:

• A passion for hospitality and a commitment to service excellence in a fast-paced environment.
• Ability to initiate innovative sales and food service activities.
• Safe food handling and Smart Serve certification is preferred.
• A flexible schedule including evenings, weekends, and holidays.
• Ideally, a college or hospitality degree.
• Minimum of 2 years experience in a bar, licensed restaurant, or similar environment.

Personality Requirements

• Good Communication Skills: Friendly with strong communication skills and the ability to establish rapport with guests and employees of all demographics.
• Outgoing Personality: Enjoys interacting with others.
• Strong Organizational Skills: Responsible for organizing stock daily.
• Proactive Problem Solver: Seeks to prevent guest concerns proactively.
• Computer Literacy: Able to use a computer for various tasks daily.
• FOH Operational Skills: Capable of counting, weighing stock, and determining order amounts.
• Hospitality Acumen: Maintains professionalism in a hospitality environment.

Submit your resume today.

Inclusion & Diversity

Cineplex and its affiliates are equal opportunity employers committed to diversity. We encourage applications from all backgrounds and experiences, valuing a diverse workforce that enriches our culture.

Accessibility

We are dedicated to accessibility and removing barriers for individuals with disabilities. For accommodations during the hiring process, contact us at 416-323-6600 or [e-mail].

Note: Only shortlisted candidates will be contacted for an interview.