Assistant Manager, F&B Outlets - Guest Experience Lead

WinSport; Calgary; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Free Park pass

Free parking

Reciprocals at other ski resorts

Food, beverage, retail and program-dis

Access to our world‑class gym facility

Job summary

WinSport is seeking a hands-on Assistant Manager, Food & Beverage Outlets in Calgary to lead the Food Court, Coffee Market, and Eighty‑Eight Bar & Grill, plus catering and select outlets. You will partner with the F&B Manager to ensure high-quality guest experiences, strong inventory controls, and a motivated frontline team.

You will drive training, recruitment, scheduling, and safety programs while collaborating with culinary, catering and procurement teams to support promotions and events.

Qualifications

• Grade 12 education or equivalent.
• Minimum 2 years of leadership experience.
• Proven strong customer service experience in the service industry.

Responsibilities

• Build and lead a cohesive, high-performing team with training and coaching.
• Support recruitment, onboarding, and performance management.
• Promote a positive and inclusive work environment.
• Collaborate to develop weekly schedules.
• Champion exceptional guest service and address guest needs promptly.
• Oversee inventory, procurement, and cash handling practices.
• Ensure safety and OH&S compliance across outlets.

Skills

Leadership

Customer Service

Communication

Inventory Management

Budgeting

Safety Compliance

Operations

Education

Grade 12 education or equivalent

Tools

POS Systems

Microsoft Office

Job description

WinSport is seeking a hands-on Assistant Manager, Food & Beverage Outlets in Calgary to lead the Food Court, Coffee Market, and Eighty‑Eight Bar & Grill, plus catering and select outlets. You will partner with the F&B Manager to ensure high-quality guest experiences, strong inventory controls, and a motivated frontline team.

You will drive training, recruitment, scheduling, and safety programs while collaborating with culinary, catering and procurement teams to support promotions and events.