Assistant Manager, Food & Beverage Outlets

WinSport; Calgary; Presencial; CAD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Park pass

Free parking

Reciprocals at other ski resorts

Food, beverage, retail and program-dis

Access to our world‑class gym facility

Descripción de la vacante

WinSport is seeking a hands-on Assistant Manager, Food & Beverage Outlets in Calgary to lead the Food Court, Coffee Market, and Eighty‑Eight Bar & Grill, plus catering and select outlets. You will partner with the F&B Manager to ensure high-quality guest experiences, strong inventory controls, and a motivated frontline team.

You will drive training, recruitment, scheduling, and safety programs while collaborating with culinary, catering and procurement teams to support promotions and events.

Formación

• Grade 12 education or equivalent.
• Minimum 2 years of leadership experience.
• Proven strong customer service experience in the service industry.

Responsabilidades

• Build and lead a cohesive, high-performing team with training and coaching.
• Support recruitment, onboarding, and performance management.
• Promote a positive and inclusive work environment.
• Collaborate to develop weekly schedules.
• Champion exceptional guest service and address guest needs promptly.
• Oversee inventory, procurement, and cash handling practices.
• Ensure safety and OH&S compliance across outlets.

Conocimientos

Leadership

Customer Service

Communication

Inventory Management

Budgeting

Safety Compliance

Operations

Educación

Grade 12 education or equivalent

Herramientas

POS Systems

Microsoft Office

Descripción del empleo

Full-Time

On-site

Description

We are looking for a passionate and people-focused Assistant Manager, Food & Beverage Outlets to help lead the way. In this hands‑on role, you will support daily operations across the Food Court, Coffee Market, and the Eighty‑Eight Bar & Grill, while supporting Catering services and other WinSport outlet locations including Hockey House and the Garden Café.

Working closely with the F&B Manager, you will help shape a consistent, high-quality guest experience, while ensuring smooth service, strong inventory practices, and a well-supported frontline team.

If you are ready to grow your leadership career and be part of something bold and new, this is your chance to make an impact from day one!

What you will be doing:

• Build and lead a cohesive, high-performing team by delivering clear training, ongoing coaching, and fostering daily engagement.
• Support recruitment, onboarding, and performance management in collaboration with our Team & Culture Department.
• Promote a positive and inclusive work environment where team members feel supported and motivated.
• Collaborate with other Food & Beverage Department heads to develop effective weekly schedules.

Guest Experience & Service Excellence

• Champion exceptional customer service by responding to guest needs and concerns with professionalism and urgency.
• Create a warm, welcoming atmosphere that reflects WinSport's commitment to excellence.
• Ensure that all front-of-house operations meet or exceed service standards.

Operations & Logistics

• Oversee procurement, receiving, and management of inventory across outlets.
• Conduct accurate monthly inventory counts of beverages and packaged goods.
• Ensure availability of cash floats and maintain secure cash handling practices.
• Maintain cleanliness, organization, and functionality of all service areas and equipment.
• Coordinate with internal teams to ensure seamless execution of events and daily operations.
• Support of the development and implementation of promotional programs, seasonal offerings, and guest services initiatives.
• Collaborate with culinary, catering, and procurement team to support menu development and promotional activities.

Health & Safety

• Promote and uphold all safety practices in accordance with WinSport policies and OH&S protocols.
• Lead safety orientations for new and returning team members, reinforcing a safety-first culture.
• Identify and report safety hazards immediately, taking proactive steps to prevent incidents.
• Update, distribute and submit weekly Toolbox talks.
• Stay current with all OH&S notices and ensure team compliance.

What you bring:

Experience

• Grade 12 education or equivalent.
• Minimum 2 years of experience in a leadership role.
• Proven strong customer service experience in the service industry.

Skills

• Strong leadership and people management skills.
• Excellent communication and people skills.
• Proficiency in organizational and time management.
• Problem-solving abilities and decision-making skills.
• Financial management skills, including budgeting and cost control.
• Knowledge of Cocktail and beverage menu creation is an asset.
• Knowledge in operating point of sale systems at a management level is an asset.
• Knowledge of inventory management and procurement processes.
• Familiarity with industry regulations and standards.
• Proficiency in computer applications such as Microsoft Office.

Certification

• ProServe Certification
• Food safety certifications such as ServSafe or equivalent.
• Any other relevant certifications related to hospitality management or food and beverage operations.
• Class 5 Driver's License.
• Clean Driver's Abstract.

Physical Demands:

• Flexibility in working hours, including evenings, weekends, and holidays
• Ability to work in a demanding environment and handle pressure effectively.
• Working conditions may include either hot or cold environments.
• Must be able to push, pull, lift, or carry up to 50 lbs. frequently
• Must be able to stand and walk for extended periods of time
• Must be able to kneel or squat frequently
• Must have full mobility of shoulders, arms, and hands
• Must be able to work long hours at a computer

WinSport Leadership Behaviour Expectations

• Coordinates work across teams and consults key partners early to deliver outcomes
• Removes barriers and roadblocks to progress, including partner-related issues
• Balances priorities and resources
• Safety
• Identifies patterns and recurring safety risks
• Adjusts plans, staffing, or resources to reduce risk
• Ensures teams are trained and prepared
• Integrity
• Holds teams accountable for commitments and performance
• Makes fair, ethical, and transparent decisions with teams and partners
• Addresses underperformance and builds trust through honest, transparent dialogue and genuine care
• Sustainability
• Aligns work and resources to achieve goals using performance data and trends
• Makes trade-offs based on outcomes, capacity, and metricsBuilds team capacity through planning, pacing, and recovery
• Inspiration
• Creates environments where teams deliver confident, consistent guest experiences
• Uses guest insight and feedback to guide improvements and innovation
• Acts with urgency to turn ideas into better experiences
• Belonging
• Ensures team members are included in decisions that affect their work
• Uses feedback to reduce barriers, frustration, and disengagement
• Builds trust through consistent, fair, and respectful leadership

What We Can Offer You:

If an unforgettable experience working alongside an amazing team wasn't enough, as a WinSport Team Member you also receive the added benefits of:

• Free Park pass
• Free parking
• Reciprocals at other ski resorts
• Food, beverage, retail and program discounts
• Access to our world‑class gym facility

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will create one of the unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.