ASSISTANT MANAGER

Cleo; Brampton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Cleo in Canada is seeking an Assistant Manager to lead day-to-day store operations, drive profitable sales, and deliver an exceptional brand experience. Reporting to the Store Manager, you will recruit, train, and coach a high-performing sales team while upholding our service standards.

You will oversee merchandising, scheduling, loss prevention, and store safety, ensuring KPIs are met and customers leave satisfied. The role offers growth toward Store Manager responsibilities.

Qualifications

• 1–2 years of retail management or supervisory experience.
• Proven ability to lead, motivate, train, and coach a results-driven sales team.
• Strong retail business acumen with focus on sales targets and KPIs.
• Experience recruiting, selecting, and developing high-performing team members.
• Excellent customer service skills and commitment to exceptional experiences.

Responsibilities

• Maintain day-to-day store operations and achieve sales goals; lead the team.
• Oversee business operations in the absence of the Store Manager.
• Coach and motivate a customer-focused sales team to drive results.
• Promote the brand through product knowledge and company values.
• Assist with recruiting, training and retaining top talent.

Skills

Retail leadership

Team coaching

Customer service

Sales targets

Recruitment

Job description

At NorthernReflections, Ricki’s, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proudlegacy in Canadian retail, we bring together decades of expertise, a passionateteam, and a commitment to delivering exceptional style, quality, and service.

Aspart of our growing organization, you’ll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.Whether it’s timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.

Reporting to the Store Manager, as an Assistant Manager , you will play a keyleadership role in driving profitable sales growth and ensuring an exceptionalin-store brand experience. Partnering with the Store Manager, you will beaccountable for all aspects of store operations and financial performance. You willlead, recruit, train, and coach a high-performing sales team, fostering aculture of excellence and customer-focused service. Your leadership willinspire success, ensure smooth day-to-day operations, and create a welcomingenvironment for every customer.

Key Responsibilities:

• Responsiblefor maintaining all aspects of day-to-day store operations including achievingsales goals, ensuring excellent customer experiences, and overall teamleadership.
• Overseebusiness operations in the absence of the Store Manager.
• Drivebusiness results through coaching and encouraging a customer focused sales team
• Promotethe brand through knowledge and understanding of our product, business, andvalues
• Helprecruit, train and retain a high-performing sales team
• Overseestore operations, including shift task organization and store opening andclosing duties
• Executeall merchandising, marketing and visual presentation aspects of the storeaccording to our standards and directives
• Maintain a safe and clean store environment for our teams and customers
• Securecompany assets with strong loss prevention skills and awareness
• Creatinga positive work environment that embodies our values

Experience& Qualifications:

• 1–2years of retail management or supervisory experience, preferably in a specialtyor apparel store
• Provenability to lead, motivate, train, and coach a results-driven sales team
• Strongretail and business acumen with a focus on achieving sales targets and KPIs
• Demonstratedsuccess in recruiting, selecting, and developing high-performing team members
• Excellentcustomer service skills with a commitment to delivering exceptional experiences
• Team-orientedmindset with a collaborative approach to leadership
• Physicallyable to stand for extended periods, climb ladders, and lift up to 30 lbs
• Flexibleavailability, including daytime, evening, and weekend shifts
• Ambitionto grow within the company, with a goal of becoming a future Store Manager