Assistant General Manager

The NOW Midtown Raleigh; Raleigh; On-site; CAD 33,829 - 39,467; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

The NOW Midtown Raleigh is seeking an Assistant General Manager to lead the Experience Guide team. This role involves providing leadership and mentorship, ensuring the facility runs seamlessly, and acting as the manager in the General Manager's absence. Candidates should have sales and service-related experience, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers competitive pay ranging from $18.00 - $21.00 per hour, with the requirement of flexible working hours including evenings and weekends.

Qualifications

• Sales and service-related experience.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Key-holder and/or lead/supervisory experience preferred.
• Enthusiasm and excellent guest service skills.
• Strong communication skills including active listening and empathy.
• Problem-solving and troubleshooting skills.
• Team player.

Responsibilities

• Serve as a professional ambassador for the brand, leading by example.
• Act as manager in the absence of the General Manager.
• Assist in training new Experience Guides.
• Collaborate with Leadership to drive improvements.
• Provide ongoing coaching and feedback to team members.
• Develop and manage efficient work schedules.
• Effectively resolve guest concerns and complaints.

Skills

Sales and service-related experience

Detail-oriented in fast-paced environment

Guest service skills

Strong communication skills

Problem-solving skills

Team player

Job description

• 401(k) matching
• Paid time off

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays
• Hours of Operation: Monday-Saturday 9am-8pm, Sunday 10am-7pm

Job Summary

The Assistant General Manager provides leadership and mentorship to the Experience Guide team while ensuring the facility runs seamlessly, serving as the acting manager in the absence of the General Manager.

Responsibilities

• Serve as a professional ambassador for the brand, leading by example in sales and guest service.
• Act as manager in their absence by addressing guest service complaints and concerns.
• Maintain excellent attendance and ensure accountability for transactional corrections and follow‑up.
• Assist in training new Experience Guides and provide shift coverage during absences.
• Act as a liaison between Experience Guides and the Leadership team, sharing suggestions and concerns.
• Collaborate with Leadership during regular meetings to drive improvements and support facility needs.
• Attend and actively participate in all necessary staff training sessions and meetings.
• Report to the Experience Guide Supervisor and General Manager or acting manager, work closely with team members to establish individual and team performance goals; monitor progress and adjust strategies to ensure alignment with company objectives.
• Provide ongoing coaching and feedback to team members to help them develop their skills, achieve targets, and grow within their roles.
• Lead by example in delivering exceptional guest service and driving sales performance; foster a positive, high‑energy environment that enhances the guest experience.
• Develop and manage efficient work schedules to ensure appropriate staffing levels, maintaining a balance between operational needs and team well‑being.
• Effectively resolve guest concerns and complaints, turning potentially negative experiences into positive outcomes, ensuring guest satisfaction and loyalty.

Qualifications

• Sales and service‑related experience.
• Ability to be efficient and detail‑oriented in a fast‑paced environment.
• Key‑holder and/or lead/supervisory experience preferred.
• Enthusiasm and excellent guest service skills.
• Strong communication skills, including active listening, empathy, and subject‑matter expertise for all things related to the brand.
• Problem‑solving and troubleshooting skills.
• Team player.

Compensation

$18.00 - $21.00 per hour