General Manager

Integria Consulting; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

Integria Consulting represents a restaurant chain seeking a General Manager to lead both front and back‑of‑house operations. You will drive guest satisfaction, manage budgets and staffing, and develop a high‑performing team through coaching and training.

You will report to the District Manager and partner with Head Office to ensure standards are met and growth is supported. A strong background in hospitality leadership is essential.

Qualifications

• Post-secondary diploma/degree.
• 2–5 years of management experience in a high-volume hospitality setting.
• Experience leading a team of 20+ with training and coaching.
• Strong leadership and communication skills.
• Engage people authentically and drive results.
• Highly organized, multitask, and adaptable to change.
• Knowledge of POS systems; strong interpersonal and analytical skills.

Responsibilities

• Manage restaurant operations for both FOH and BOH with passion and integrity.
• Oversee location sales and labor targets, manage costs and budgets.
• Ensure food quality, safety, hygiene, and inventory standards.
• Provide training and development; coach and evaluate Kitchen & Guest Experience Managers.
• Oversee performance reviews and develop team members.
• Resolve guest inquiries and complaints; uphold guest experience standards.
• Enforce policies, procedures, and operating standards; identify improvements.
• Collaborate with Kitchen Manager to ensure smooth BOH operations.
• Coordinate with Guest Experience Manager to ensure seamless FOH operations.
• Execute administrative tasks as requested by District Manager and Head Office.

Skills

Leadership

Communication

Coaching & Training

Budgeting

Organizational Skills

POS systems

Team Engagement

Education

Post-secondary diploma/degree

Tools

POS system

Job description

On Behalf of our Client - Restaurant Chain

General Manager

As the General Manager, you are responsible for the execution and achievement of all operational performance objectives that ensure the guest's satisfaction! You are a positive, accountable, and self-motivated leader who enjoys planning, prioritizing, and executing work in a way that makes your team feel valued. You believe in training and development and understand that feedback is key to unlocking your team's potential. Your main responsibility is overseeing that your location's Front and Back of House (FOH and BOH) operations are running smoothly and efficiently. This includes, but is not limited to, overseeing that objectives and key performance indicators are being met; location budgets are being managed; staffing, training, and scheduling is on point; health and safety standards are being met and that all policies, procedures, processes, values, and quality commitments are in place and being adhered to. You will own leadership and development for your team, ensure that our people are being engaged and given the opportunity to develop into future leaders to support company growth. You will report directly to the District Manager and will work in collaboration with the Head Office team.

A DAY IN THE LIFE

• Manage the restaurant operations for both FOH and BOH with passion and integrity, creating a great environment for our staff and guests!
• Responsible for overseeing location's sales and labor targets, managing costs, and adhering to budgets.
• Oversee restaurant activities to meet and exceed food quality, safety, and hygiene standards, inventory standards, etc.
• Create a positive experience for our guests by ensuring a high level of service and ensuring that all team members are well-trained and committed to understanding the needs of our guests and exceeding their expectations.
• Coach and develop team members by providing continuous feedback, setting goals, and support the Kitchen and Guest Experience Managers in conducting performance evaluations for their teams.
• Conduct performance reviews and provide ongoing leadership and development for the Kitchen & Guest Experience Managers.
• Oversee the resolution of guest inquiries and complaints, in support of the GEM - driven to offer the best guest experience.
• Respect and enforce all policies, procedures, and operating standards.
• Constantly review restaurant operations to identify opportunities for improvement.
• Partner with the Kitchen Manager to ensure BOH operations are running smoothly and efficiently, including overseeing food and supply orders, reviewing budgets, and maintaining health and safety standards.
• Collaborate with the Guest Experience Manager to oversee that FOH operations are seamless, implementing the organization's VIP Experience Standards, and meeting sales targets.
• Execute all other administrative tasks and other tasks as requested by the District Manager and Head Office team.

WHAT YOU'LL BRING TO THE TABLE

• Post-secondary diploma/degree
• Minimum 2-5 years' management experience in a high-volume, fast-paced hospitality environment.
• Experience managing a team of 20 or more, including training and coaching, with strong leadership and communication skills.
• Ability to engage people in a genuine, authentic way. Proactively connects to the team to drive behavior and results.
• Highly organized, able to multitask, and easily adapts and responds to change.
• Knowledge of POS systems (point of sale).Strong interpersonal skills, along with an analytical mindset.

Artificial Intelligence (AI) Disclosure

We use artificial intelligence (AI) only to assist in generating a consistent set of interview questions. AI is not used to screen, assess, score, rank, or select applicants. All evaluations are conducted by human decision-makers.