Assistant Manager

Foot Locker; Burnaby; On-site; CAD 2,893,000 - 3,582,000; Full time

Benefits offered by this job

Rate of Pay

Employee discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Development and Advancement

Job summary

Foot Locker Burnaby is seeking a store leader to drive sales and deliver exceptional customer service while coaching a team to perform at a high level. You will oversee store operations, merchandise, and customer relations, and step in for the store manager as needed.

You will empower associates, manage stock and assets, and foster a positive, inclusive work environment while meeting performance goals in a fast-paced omni-channel retail setting.

Qualifications

• Demonstrated leadership in a customer-facing sales setting.
• Confident interaction with customers to deliver elevated experiences.
• Motivated to achieve results through customer engagement and athletic products.
• Resourceful in adapting to a rapidly changing omni-channel retail environment.
• Initiates tasks without supervision.
• Strong problem analysis, decision making and financial insight.

Responsibilities

• Coaching and motivating your team to drive sales and deliver exceptional customer service
• Ensuring high levels of customer satisfaction with product knowledge and teamwork
• Delivering sales, customer experience, merchandising, visual, and operational standards
• Acting as a liaison between customers, sales associates and store leadership
• Learning and sharing product knowledge and trends to fit customer needs
• Maintaining awareness of product knowledge and current/upcoming trends
• Contributing to a positive and inclusive work environment

Skills

Leadership

Customer service

Sales

Team motivation

Multi-channel retail

Task ownership

Analytics

Ethics & integrity

Flexible schedule

Job description

Overview

Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would assume all managerial duties.

Come for the opportunity….Stay for the career

This posting is for an existing vacancy.

Artificial intelligence is not used for the process of screening, assessing, or selecting applicants.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays

Benefits

• Rate of Pay: $23.35 / hour
• 30-50% Employee Discount
• Paid Time Off
• Life, Medical and Dental Coverage
• Defined Contribution Plan
• Development and Advancement Opportunities