Assistant Front Office Manager

Accor Hotels; Whistler; On-site; CAD 64,000 - 67,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary staff meals

Employee travel program discounts

Golf/Ski passes

Job summary

Fairmont Chateau Whistler in Whistler, BC is seeking an Assistant Front Office Manager to lead, train, and recognize a busy Front Office team while delivering engaging, sincere service to guests. You will oversee daily operations, manage staffing, handle guest concerns promptly, and ensure service standards are consistently met across all shifts, supporting the Front Office Manager.

This role offers a competitive CAD 64k–67k salary plus staff amenities including accommodation subsidies, staff

Qualifications

• Service-focused personality required.
• Leadership experience is an asset.
• Experience with Opera or a related system.
• Strong interpersonal and problem solving abilities and the ability to lead by example.
• Degree or Diploma in Hospitality Management is an asset.

Responsibilities

• Provide professional, friendly, and engaging service to guests.
• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed.
• Handle guest concerns and react quickly, ensuring memorable moments for guests.
• Ensure proper staffing and scheduling of Front Office colleagues.

Skills

Leadership

Guest service

Interpersonal skills

Problem solving

Staff training

Staff scheduling

Education

Degree/Diploma in Hospitality Management

Tools

Opera PMS

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

Salary Range: $64,000 - $67,000 per annum, based on previous experience andeducation.

Job Duties Include:

• Consistently offer professional, friendly, and engaging service
• Assist theFront Office Managerin all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset

Job Perks & Benefits

• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].