Assistant Guest Services Manager

Fairmont Hotels & Resorts; Whistler; On-site; CAD 66,000 - 69,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal in staff cafeteria

Employee Travel Program

Golf/Ski passes

Job summary

Fairmont Chateau Whistler is seeking an Assistant Guest Services Manager to oversee the Guest Services department, driving guest satisfaction and smooth operations across Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet.

You will lead a high-performing team, coach staff, and maintain the highest service standards while coordinating with other departments to enhance the guest experience year-round.

Qualifications

• Minimum leadership experience in a similar role.
• Experience with Property Management System (PMS) required.
• Strong guest service-orientation and team coaching abilities.

Responsibilities

• Lead and motivate the Guest Services team to engage guests and deliver exceptional service.
• Oversee arrival and departure experiences across Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet.
• Maintain high standards through coaching, inspections, and performance management.
• Resolve guest concerns promptly and coordinate with relevant departments.

Skills

Leadership

PMS experience

Guest services

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Assistant Guest Services Manager

As the Assistant Guest Services Manager, you will lead and manage all aspects of the Guest Services department - including Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet - while fostering an engaged, high-performing team. By showcasing your leadership and interpersonal strengths, you will maximize operational efficiency, uphold the highest standards of service excellence, and ensure every guest interaction is transformed into a memorable experience.

Salary Range

$66,000 - $69,000 gross annually, depending on education and experience

Job Duties Include

• Manage and motivate the Guest Services team, ensuring colleagues are strategically positioned to engage with guests and deliver exceptional service throughout their stay.
• Oversee and coordinate seamless arrival and departure experiences across Valet, Bell Services, Shuttle Operations, Ski Valet, and Bike Valet.
• Maintain the highest operational and service standards through regular inspections, coaching, and performance management.
• Handle guest concerns promptly and professionally, ensuring appropriate follow-up and communication with relevant departments.
• Conduct regularly scheduled departmental meetings and support ongoing colleague engagement initiatives.
• Balance operational, administrative, and staffing requirements while fostering a positive team culture.
• Train, onboard, and develop all new colleagues within the department.
• Assist guests with hotel facilities, services, and local information in an informative and helpful manner.
• Supervise valet operations to ensure guest vehicles are driven, parked, and retrieved safely, efficiently, and with the highest level of care and professionalism.
• Manage the hotel's fleet of vehicles, ensuring they are properly maintained, operationally ready, and compliant with safety standards.
• Support departmental efficiency by maintaining strong communication and collaboration between all Guest Services teams.

Qualifications

• Class 5 BC Drivers License (required)
• Class 4 BC Drivers License (an asset)
• Previous leadership experience in a similar role required
• Previous PMS experience required

Job Perks & Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].