Reservations & Royal Service Supervisor

Fairmont Hotels & Resorts; Whistler; On-site; CAD 37,000 - 44,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meals in staff cafeteria

Employee Travel Program discounts

Golf/Ski passes

Job summary

Fairmont Chateau Whistler in Whistler, BC, is seeking a Royal Service & Reservations Supervisor to lead our Reservations Agents, manage call center operations, and deliver seamless guest service. This full-time, permanent role starts in Winter 2026 with an initial hourly rate of $26.55; pay increases after six months and at three years to $31.90.

You will oversee training, ensure knowledge of emergency procedures, and coordinate with Front Office, Housekeeping and Engineering while promoting

Qualifications

• Leadership experience in guest relations preferred.
• Reservations and/or Front Office experience is required.
• Computer literate in Microsoft Windows applications required.
• Proven ability to handle multiple priorities and meet deadlines.
• Excellent communication skills, both written and verbal.

Responsibilities

• Offer professional, friendly, and engaging service.
• Lead and supervise Royal Service & Reservations department and ensure all service standards are followed.
• Train all Royal Service & Reservations colleagues.
• Have a complete knowledge of the hotel’s emergency procedures.
• Handle guest concerns and react quickly, logging and notifying proper areas.
• Establish and maintain an effective communication process with all departments, especially Front Office, Housekeeping and Engineering.
• Assist with building and managing rate and package codes in MFR and PM.
• Sell guestrooms and tee times to groups and individual callers.
• Enter rooming lists and reservations as required; attend departmental meetings.

Skills

Leadership

Reservations experience

Front Office experience

MS Windows

Multitasking

Communication

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Royal Service & Reservations Supervisor

Lead our team of Royal Service & Reservations Agents who are at the heart of our communication system. You will be an expert in all areas of the hotel, able to manage the call center functions, and provide seamless service to our Guests and Colleagues.

This is a full-time, permanent position starting in Winter 2026.

Starting Rate of Pay: $26.55 per hour.

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $31.90.

Job Duties Include

• Consistently offer professional, friendly and engaging service
• Lead and supervise all aspects of the Royal Service & Reservations department and ensure all service standards are followed
• Train all Royal Service & Reservations colleagues
• To have a complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Assist with building and managing rate and package codes in MFR and PM
• Sell guestrooms and tee times to groups and individual callers
• Entering rooming lists and reservations as required
• Attend regularly scheduled departmental meeting

Qualifications

• Previous leadership experience in guest relations preferred
• Previous Reservations and/or Front Office experience is required
• Computer literate in Microsoft Window applications required
• Proven ability to handle multiple priorities and meet deadlines
• Excellent communication skills, both written and verbal

Job Perks & Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].

#CWRWinter26