Guest Services Captain

Kibbi Technologies Inc.; Whistler; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Subsidized staff housing

Complimentary meals

Employee travel program discounts

Golf & ski passes

Job summary

Fairmont Chateau Whistler is seeking a Guest Services Captain to lead the Guest Services team and deliver exceptional guest experiences at a premierWhistler resort. The role offers a permanent, full-time position with wage progression based on tenure.

The starting pay is CA$20.95 per hour, with increases after 6 months and annually, reaching CA$24.50 at three years. You will engage with guests, manage service standards, and support budget and scheduling decisions.

Qualifications

• Leadership experience in guest services or similar.
• Experience with Property Management Systems.
• Proficiency in MS Office

Responsibilities

• Lead and supervise the Guest Services team while ensuring all service standards are followed.
• Handle guest concerns and react quickly, logging and notifying proper departments.
• Attend regularly scheduled departmental meetings.
• Assist in managing the departmental budget and scheduling colleagues accordingly.
• Balance operational, administrative and colleague needs.
• Assist guests regarding hotel facilities in an informative and helpful way.

Skills

Leadership experience

MS Office

Education

Valid Class 5 BC Driver's License

Valid Class 4 BC Driver's License (preferred)

Tools

Property Management System experience

Job description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent, full-time position, starting in August 2026.

Starting Rate of Pay: $20.95 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.

Job Duties Include

• Lead and supervise the Guest Services team while ensuring all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meeting
• Assist in managing the departmental budget and scheduling colleagues accordingly
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

• Valid Class 5 BC Drivers License
• Valid Class 4 BC Drivers License (preferred)
• Previous leadership experience in Guest Services
• Previous Property Management System experience preferred
• Proficient in MS Office

Job Perks & Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]