Assistant F&B Manager

4SU The Broadview Hotel; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Incentive plan

Benefits

Job summary

Archive Hospitality Group is seeking a proactive Front of House Leader for The Broadview Hotel in Toronto. You will train, motivate and supervise the FOH team, ensuring exceptional guest service across outlets and events, while driving revenue growth and maintaining standards.

The role requires at least 1 year in a leadership role in hospitality, strong problem-solving skills, knowledge of POS systems, and a Smart Serve certification.

Qualifications

• Minimum 1 year of experience in a leadership role within restaurants or hospitality.
• Ability to prioritize, organize and complete work assignments.
• Familiarity with various POS systems is an asset.
• Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service.
• Ability to work efficiently in a fast paced environment and handle stress effectively.
• Bar background with knowledge of cocktail theory, wine and spirits.
• Knowledge of classic service styles and Event/Banquet servicing and awareness of current industry trends.
• Knowledge of costing, pricing, and menu construction an asset.

Responsibilities

• Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty for all outlets.
• Maximize guest satisfaction and hotel profitability by ensuring F&B services and operations are functioning optimally.
• Lead in interviewing, hiring, training, mentoring and evaluating FOH team members.
• Improve and maintain service-related internal administration systems.
• Assist in identifying ways to increase Food and Beverage revenue.
• Forecast labour and schedule alignment with business needs.
• Implement and guide training to improve service levels across the department.
• Elevate F&B service and presentation with initiatives to the F&B Manager.
• Ensure proper cleaning and organization of service stations, bars, dining rooms and equipment.
• Follow-up on maintenance deficiencies and ensure working order.
• Communicate equipment shortages and quotes for replenishment.
• Engage with team to maintain motivation and accountability.
• Monitor guest engagement and feedback, and drive improvements.
• Collaborate with F&B management and General Manager on service standards.
• Maintain daily petty cash, floats, and drop safe.
• Assist in inventory management including weekly counts.
• Coordinate with all departments to deliver exceptional guest service.
• Review guest feedback platforms and provide constructive feedback to staff and management.
• Manage reservations for all F&B outlets.
• Comply with Archive standards, policies and procedures.
• Other duties as assigned by management.

Skills

Leadership

Guest service

Staff training

Problem solving

Adaptability

Bar knowledge

Education

Smart Serve Certification

Tools

POS systems

Job description

A collection of heritage-driven, neighbourhood-centric hotels.

Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

The Role at a Glance: This position plays a key role within the hotel. A natural leader with a passion for hospitality, you love to maximize guest satisfaction by ensuring that our food & beverage services, outlets, and operations are functioning in the most optimal manner possible. You take pride in training, supervising and engaging & inspiring a team of Front of House staff.

Your Day To Day Duties

• Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty, for The Rooftop, Archibald Tavern, The Bistro and Events.
• Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible.
• Involved in interviewing, hiring, training, mentoring and leading the FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and coaching when appropriate.
• Improve and maintain service-related internal administration systems to further benefit the department.
• Assist in identifying ways of increasing Food and Beverage revenue.
• Involved in forecasting labour and team scheduling that align with business needs.
• Implement and guide training to improve service levels within the department which includes onboarding, rolling out steps of service and overall service standards.
• Elevate food and beverage service and presentation by proposing initiatives to the F&B Manager.
• Ensure proper cleaning and organization of service stations, bars, dining rooms, equipment, tables and chairs and checklists within the department.
• Follow-up on maintenance deficiencies and ensure everything is in working order.
• Communicate equipment shortages and propose quotes for replenishment.
• Engage with team to keep them motivated with consistent feedback, recognition, development and accountability.
• Guest engagement and accountability for service scores and guest feedback.
• Partner with the F&B management team and General Manager to maintain service standards.
• Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe.
• Assist in inventory management, including ordering and weekly inventory counts.
• Communicate and work with all departments to ensure that every guest receives excellent service.
• Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and F&B Manager.
• Manage reservations for all F&B outlets.
• Comply with all Archive standards, policies and procedures at all times.
• Other tasks and responsibilities as assigned by management.

You have

• A minimum of 1 year of experience in a leadership role within restaurants, hospitality.
• The ability to prioritize, organize and complete work assignments.
• Familiarity with various POS systems is an asset.
• Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
• The ability to work efficiently in a fast paced environment and handle stress effectively.
• Bar background, with knowledge of cocktail theory, wine and spirits.
• Knowledge of classic service styles and Event/Banquet servicing and awareness of current industry trends
• Knowledge of costing, pricing, and menu construction an asset

Special Requirements and Certifications

• Smart Serve Certification
• Ability to meet the physical requirements of the job

What We Offer:A fun and fast-paced environment; casual and flexible work environment. We are committed to delivering exceptional service and making every guest experience a memorable one. Competitive salary, incentive & benefits.

Inclusivity: Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.

OUR PROPERTIES

About The Broadview Hotel

Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. It is a historic east-end neighbourhood landmark with a wonderfully colourful past. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.

About Gladstone House

Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide

About Postmark Hotel

Archive's newest addition to our hotel collection is The Postmark Hotel. Dating back to 1914, the Postmark has always been a place for connection. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering. Our thoughtfully designed space has room for you to meet, dine and drink, as well as space to host your most important get-togethers, from group dinners to business meetings and retreats.