Assistant, Accreditation and Ticketing

Jeux du Canada 2027; Quebec; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Group insurance

Group RRSP

Downtown Quebec City office on-site

Additional holidays

Job summary

Canada Games Host Society is hiring for an Assistant role in accreditation and ticketing for the 2027 Canada Games in Québec City. You will help accredit about 15,000 individuals and support ticketing operations, including volunteer training and information booth coverage, with a focus on delivering a smooth spectator experience.

The role requires coordination, strong customer service, and proficiency with Google Workspace, plus French language skills and legal work eligibility in Canada.

Qualifications

• Education or training in event management, administration, logistics
• At least one year of relevant experience in event operations, inventory management, ticketing, or on-site operations
• Customer service experience and confidence interacting with a wide range of people
• Proficiency with digital tools (Google Workspace) and the ability to quickly learn new systems and platforms
• Ability to perform physical and logistical tasks related to preparing, handling, and distributing materials
• Good command of French, both spoken and written; English is an asset
• Authorization to work in Canada
• Criminal background check required.

Responsibilities

• Accreditation – support accreditation before the Games for nearly 15,000 individuals
• Assist with planning equipment, supplies, and resources for accreditation production and distribution
• Support Accreditation Centre operations, including preparation, organization, and on-site activities
• Assemble, prepare, and distribute accreditation packages to Games venues
• Support inventory management and volunteer uniform distribution, monitor stock levels
• Enter and verify information in the accreditation system ensuring data accuracy
• Provide occasional support to Volunteer Services with selection and assignment
• Tackle challenges with initiative and a solution-oriented mindset
• Ticketing – before and during the Games: provide operational support at information booths and supervise volunteers
• Train volunteers on ticketing procedures, categories, policies, and general Canada Games information
• Resolve complex issues that volunteers cannot handle and liaise with online ticketing providers
• Ensure consistent ticketing procedures across venues and collaborate with venue operations and guest services
• Identify recurring issues and contribute to continuous improvements of ticketing operations
• Demonstrate independence and sound judgment in unexpected situations

Skills

Customer service

Teamwork

Organization

Google Workspace

Multitasking

French language

English (asset)

Education

Event management training

Administration training

Job description

Canada Games: Québec, 2027

The Canada Games are the country's largest multi-sport competition and will bring together more than 3,500 high-calibre athletes and coaches in Québec City from February 27 to March 14, 2027, across 22 sports. Held every two years, alternating between summer and winter, the Games celebrate the perseverance and sportsmanship of young Canadian athletes.

Building the Team

The 2027 Canada Games Host Society is looking for bold minds to help create a legendary Games experience. Your mission? Join a passionate team dedicated to delivering exceptional moments for athletes and visitors alike, while building a lasting legacy of excellence and innovation for our community.

Your Role

History is made with the right people. As assistant, Accreditation and Ticketing, you will contribute to two essential aspects of the Games: accrediting nearly 15,000 individuals and delivering an outstanding spectator experience. Before the Games, your primary focus will be supporting the preparation and distribution of accreditation. During the Games, you will be at the heart of ticketing operations, assisting spectators and supporting volunteer teams on the ground.

Under the supervision of the Director, Human Capital, your talent and energy will enable you to:

Accreditation – Primarily Before the Games

• Support the accreditation process for nearly 15,000 individuals, including entering and validating information in the accreditation module of the registration system.
• Assist in planning the equipment, supplies, and logistical resources required for accreditation production and distribution.
• Support operations at the Accreditation Centre, including preparation, organization, and on-site activities.
• Assist with assembling, preparing, and distributing accreditation packages to various Games venues.
• Support inventory management and volunteer uniform distribution, including monitoring stock levels and operational needs.
• Enter, verify, and update information in the accreditation system, ensuring data accuracy and integrity.
• Provide occasional support to the Volunteer Services team with volunteer selection and assignment, based on operational needs.
• Tackle unexpected challenges with creativity, initiative, and a solution-oriented mindset.

Ticketing – Before and During the Games

• Provide operational support to volunteers assigned to information booths at various competition venues.
• Assist in training and supervising volunteers on ticketing procedures, ticket categories, applicable policies, and general information about the Canada Games.
• Serve as the primary point of contact for complex situations that cannot be resolved directly by volunteers or ticketing platform providers.
• Liaise with online ticketing platform providers to facilitate the resolution of technical issues or requests requiring specialized assistance.
• Ensure consistent application of ticketing procedures and policies across all venues.
• Collaborate with venue operations and guest services teams to ensure a smooth and positive spectator experience.
• Identify recurring issues, recommend solutions, and contribute to the continuous improvement of ticketing operations throughout the Games.
• Demonstrate independence, sound judgment, and creativity in responding effectively to unexpected situations.

Keys to success

• Education or training in event management, administration, logistics, or another relevant field;
• At least one year of relevant experience in event operations, inventory management, ticketing, or on-site operations;
• Customer service experience and confidence interacting with a wide range of people;
• Proficiency with digital tools (Google Workspace) and the ability to quickly learn new systems and platforms;
• Ability to perform physical and logistical tasks related to preparing, handling, and distributing materials;
• Good command of French, both spoken and written; English is an asset;
• Authorization to work in Canada;
• Criminal background check required.

Winning Profile

• You're a hands-on person who thrives in the action and enjoys making a tangible contribution to smooth operations;
• You're organized, detail-oriented, and able to juggle multiple priorities;
• You're resourceful, independent, and quick to find solutions when unexpected situations arise;
• You're always willing to roll up your sleeves and pitch in wherever needed;
• You enjoy interacting with people and take pride in delivering exceptional customer service;
• You stay calm, think clearly, and exercise sound judgment in fast-paced environments;
• You're a team player who contributes to a positive and collaborative work environment;
• You're flexible and can easily adapt to last-minute changes;
• You live in the Québec City area.

Benefits

• An annual salary of $45,000;
• Full-time contract until March 19, 2027;
• An office in downtown Quebec City (on-site work at 980 Richelieu Street, G1R 0E8);
• Additional days off during the holiday season;
• Comprehensive coverage with group insurance and a group RRSP;
• An energetic atmosphere and challenges that match your ambitions.

The 2027 Canada Games Host Society provides an open and inclusive workplace. We subscribe to employment equity principles and implement an equal access employment program for women, Indigenous peoples, visible minorities, ethnic minorities, and persons with disabilities.