Program Coordinator, Sensplex (Contract)

Ottawa Senators; Ottawa; Sur place; CAD 44 000 - 67 000; Plein temps

Avantages offerts par ce poste

Staff tickets to games and events

Partnership discounts (Goodlife, etc.)

Free on-site parking

Résumé du poste

The Ottawa Senators, via the Sensplex facilities, is seeking a Program Coordinator to develop, market, and run world‑class programs and events through Capital Sports Management Inc. You will lead youth leagues, hockey camps, and tournaments while ensuring outstanding customer service and staff leadership.

Based primarily at Bell Sensplex in Ottawa, you will collaborate across facilities, manage registrations, and execute marketing plans, with occasional travel to Richcraft and Cavanagh Sensplex

Qualifications

• University Degree or College Diploma in a sports or business‑related field.
• Must have intimate knowledge and understanding of ice hockey.
• Excellent written and oral communication skills; MS Office proficiency required.
• Knowledge of and experience with youth programming; customer service background.

Responsabilités

• Develop, market, sell, and operate CSMI programs and leagues.
• Coordinate events including youth leagues, tournaments, camps, and clinics.
• Build and manage relationships with program clients and partners.
• Prepare schedules for programs and leagues and monitor registrations.
• Deliver excellent customer service and respond to inquiries promptly.
• Hire, train, and supervise part‑time staff; schedule staff as needed.
• Manage program content on CSMI websites and communicate with participants.

Connaissances

Customer service

Event coordination

Marketing

Communication

Team leadership

Budgeting

Sales

Formation

Bachelor's or Diploma in Sports/Business

Ice hockey knowledge

MS Office (Excel focus)

Outils

MS Excel

MS Word

Outlook

Description du poste

The Opportunity

The Sensplex Facilities are seeking a skilled and motivated professional to join our Programs team as a Program Coordinator. Reporting to the Senior Manager, Program Operations at the Bell Sensplex, the Program Coordinator is responsible for researching, developing, planning, organizing, marketing, executing, evaluating and reporting on world‑class programs and events held at or on behalf of Capital Sports Management Inc. ("CSMI"), at the Sensplex facilities. The coordinator is responsible for delivering outstanding customer service and ensuring all part‑time team members involved in the execution of CSMI programs do the same.

This position will be based primarily out of the Bell Sensplex (Ottawa West), however will involve regular time spent at other CSMI‑managed facilities (including the Richcraft Sensplex & Cavanagh Sensplex).

Employment Type

This is a full‑time contract position until March 31, 2027.

Main Responsibilities

• The coordinator is responsible for developing, marketing, actively selling, and successfully operating programs for CSMI which include (but are not limited to)
  • Youth spring & summer leagues as the main contact for the west league
  • Minor hockey and adult tournaments
  • Youth summer hockey camps and clinics
• Event coordinator for world‑class youth and adult hockey tournaments, including but not limited to all recruitment, marketing, prize coordinator, staffing and event execution/supervision, as per event budgets.
• In addition, the coordinator will identify and pursue opportunities other than those listed above for CSMI
• Build & manage relationships with program clients
• Preparation of schedules for programs and leagues
• Responsible for ensuring that all aspects of programs are professionally executed
• Responsible for ensuring registration targets for all programs are exceeded using a creative and hard‑working approach
• Execute program marketing plans and assist with the development of these plans
• Responsible for delivering outstanding customer service and responding to all program inquiries in a timely fashion and as per company policies
• Attend third party events or locations with the goal of promoting CSMI‑run programs
• Develop and deliver presentations to large groups (including minor hockey coaches and executives)
• Responsible for payment collection for all programs
• Responsible for the hiring & continuous training, coaching/mentoring & evaluation of part‑time staff
• Responsible for scheduling of program part‑time staff (instructors, counselors, registration desk, etc.)
• Dealing with parents, coaches, and hockey executives on a regular basis
• Manage content of related program pages on CSMI websites
• Pre & post program communication (written & oral) with all clients including phone, email and in‑person
• Ensure relevant information is communicated in an accurate and timely fashion to all program participants
• Maintain program files for waivers, and program‑related revenue and expense backup
• Supervise part‑time employees, interns, and coop students as required
• Serve on interdepartmental committees as requested or required
• Regularly assist with the execution, planning and marketing of CSMI run hockey tournaments.
• Responsible for following policies & procedures set out by programs department management and the Senators Sports & Entertainment group of companies, and for ensuring all part‑time team members do the same (including Occupational Health & Safety related)
• Other duties as requested by the Manager, Tournaments or Senior Manager, Program Operations.

Qualifications (what we look for)

• University Degree or College Diploma in a sports or business‑related field
• Must have an intimate knowledge and understanding of the game of ice hockey
• Excellent written and oral communication skills (written communication competency test may be required during application process)
• Knowledge of and experience with youth programming
• Minimum of two years customer service experience (education in this area is an asset)
• Previous experience in event or program planning & executing
• Must be proficient with MS Office applications (Excel, Word, Outlook) with special emphasis on MS Excel
• Bilingualism is an asset (English and French)
• Excellent supervisory skills & relevant experience
• Must be a team player
• Very strong work ethic
• Ability to work under pressure situations and deal with difficult people on a regular basis
• Ability to meet tight deadlines
• Must hold a valid driver’s license and have own means of transportation
• Must be available to work evenings, as well as some weekends and holidays

Who We Are

The Sensplex Facilities, an affiliate of the Ottawa Senators Hockey Club, are Ottawa’s premier destinations for hockey, sports, and community events. Our three state‑of‑the‑art locations, Bell Sensplex, Richcraft Sensplex, and Cavanagh Sensplex, serves as hubs for athletes, teams, and families looking for top‑tier ice surface, fieldhouse, training programs and recreational opportunities.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to to memorable fan experiences, and exclusive perks such as: staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on‑site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

Salary Range

This role falls within a base salary range of $43,500-$66,600 annually, pro‑rated to term, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

Application Deadline

November 18, 2026, 5:00 pm

Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision‑making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job‑related criteria, ensuring a fair, transparent, and human‑led hiring process in compliance with applicable employment and privacy laws.