Asset Finance Production Support Analyst — 24/7 Global Ops

Vertage Inc.; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

Vertage Inc. in Montreal is seeking an experienced Application Production Support Analyst to support Asset Finance and Securitization platform applications in a global banking environment.

You will ensure stability, performance, and availability, providing L1/L2 production support and coordinating incident management, deployments, and cross-team collaboration. The role requires strong troubleshooting, scripting, SQL, and familiarity with UNIX/Linux and Windows environments, plus experience with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of Application Production Support experience in banking or financial services.
• Strong understanding of Asset Finance & Securitization, Credit, or Working Capital applications.
• Experience with Incident, Problem, and Change Management processes.
• Hands-on experience with Unix/Linux and Windows environments.
• Strong knowledge of SQL/PL-SQL and database troubleshooting.
• Experience with at least one scripting language: Python, Shell Script, Perl, Batch Scripting.
• Knowledge of Java/J2EE applications and application troubleshooting.
• Experience with application deployments and release support.
• Familiarity with ServiceNow, Jira, or other ITSM tools.

Responsibilities

• Provide L1/L2 application production support for critical financing and banking applications.
• Monitor application health, troubleshoot production issues, and ensure timely resolution of incidents.
• Manage incident, problem, and change management activities following ITIL best practices.
• Support application deployments, releases, and maintenance activities.
• Coordinate with infrastructure, database, and development teams to resolve complex technical issues.
• Support data flows between Asset Finance, Credit, Working Capital, and related upstream/downstream systems.
• Participate in on-call support rotation and provide 24/7 production support when required.
• Maintain application environments across Unix/Linux and Windows platforms.
• Perform application installations, configurations, and upgrades.
• Monitor system performance, capacity, availability, and reliability.

Skills

Analytical thinking

Troubleshooting

Communication skills

Stakeholder management

Multi-priority management

Documentation

Independent work

Operational excellence

Education

Bachelor’s degree in Computer Science/Information Technology or related field

Tools

ServiceNow

Jira

Job description

Vertage Inc. in Montreal is seeking an experienced Application Production Support Analyst to support Asset Finance and Securitization platform applications in a global banking environment.

You will ensure stability, performance, and availability, providing L1/L2 production support and coordinating incident management, deployments, and cross-team collaboration. The role requires strong troubleshooting, scripting, SQL, and familiarity with UNIX/Linux and Windows environments, plus experience with