Area Manager West

Indigo Park Canada; Calgary; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading parking services provider in Calgary is seeking an Area Manager to manage daily operations across multiple parking locations. The ideal candidate will have a college diploma and at least 3 years in operational management with proven customer relations experience. Responsibilities include overseeing staff, ensuring client satisfaction, and developing budgets. The role requires excellent communication, analytical skills, and proficiency in Excel and PowerPoint. This is a full-time permanent position.

Benefits

Recognizing and rewarding excellent performance

Employee empowerment

Diversity and inclusivity initiatives

Qualifications

• College diploma and/or a minimum of 3 years of operational and management experience.
• Demonstrated ability to understand and report on P & L statements.
• Proven customer relations experience.

Responsibilities

• Coordinate and manage daily operations for multiple parking locations.
• Assist in budget development and client relationship management.
• Conduct staff training and ensure adherence to policies.

Skills

Operational management

Customer relations

Verbal and written communication

Analytical skills

Interpersonal skills

Excel

PowerPoint

Education

College diploma

Job description

Area Manager (Full-time/Permanent)

Indigo Park is looking for an Area Manager in Calgary. The Area Manager will be responsible for the coordination and day‑to‑day management of all functions (staffing, equipment, overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance and enhancement of client/customer relationships.

Why Join Indigo?

• We believe in recognizing and rewarding excellent performance
• We believe in employee empowerment
• We believe that diversity is a means of success

What Would You Be Doing?

Administration

• Manage the parking locations under his/her responsibility, under our mandate as set out in the management or lease agreement
• Ensure that the needs of each client are met promptly and with a high degree of accuracy
• Manage all internal/external policies for each location
• Manage all service contracts related to each parking location, under his/her responsibility
• Assist the General Manager and Operations Manager with the annual budgets for each parking location
• Attend client meetings with Operations Manager and General Manager
• Review monthly revenue reports with the Operations Manager
• Prepare purchase orders and approve invoices for each parking location
• Conduct regular rate surveys to ensure each location remains competitive
• Manage all personal injury and damage claims for each parking location under his/her responsibility
• Ensure that Athe ccounting Dept has all necessary information (on time) to prepare client invoices for labor and management services

Operations

• Establish and maintain proper operational procedures (Operations Manual) for each location
• Analyze each operation a focus on improving service and efficiency
• Coordinate with Supervisors daily, to ensure proper operation of each location
• Assist Othe perations Manager and General Manager to maximize overall revenues for each location
• Establish and maintain proper staffing levels for each location
• Conduct regular, on‑site training of staff, to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc…)
• Coordinate with Supervisors for regular lot audits (revenue and operational)
• Coordinate with Supervisors (and Operations Manager) on the annual distribution of client hangtags
• Manage A/R (with help from service coordinator) for each location

Human Resources

• Manage and supervise the daily activities of the Supervisors
• Ensure that hiring policies are followed for each employee
• Review with the Operations Manager all terminations for field staff, and ensure prior approval from the General Manager
• Conduct annual performance reviews of Supervisors, and semi‑annual reviews of field staff
• Conduct interviews on a regular basis, for current and future staffing requirements
• Take disciplinary measures when and where required, with staff
• Approve and submit all payroll for field staff

What Are We Looking For?

• College diploma and/or a minimum of 3 years of operational and management experience
• Demonstrated ability to understand and report on P & L statements
• Proven customer relations experience
• Excellent verbal and written communication skills
• Strong business and operational acumen
• Excellent interpersonal skills
• Strong analytical skills
• Strong skills in Excel and PowerPoint
• Ability to learn on the job

The ideal candidate should be available from Monday to Friday during the day and occasionally evenings and weekends when required.

Indigo Park Canada is the leading provider of parking, transportation, logistical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on‑street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last‑mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process.