Area Manager

A&W Canada; Fredericton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A&W Canada is seeking an Area Manager to oversee operations at four locations in the Fredericton and Saint John area. This role is crucial for ensuring compliance with company standards, enhancing guest experiences, and driving financial performance. A successful candidate will demonstrate strong leadership skills, a commitment to customer service, and the ability to develop high-performing teams in a fast-paced environment.

Benefits

Opportunity for growth and development

Team-oriented work culture

Qualifications

• Experience in a managerial role in the food industry is required.
• Strong knowledge of restaurant operations and marketing.
• Must possess excellent financial management skills.

Responsibilities

• Oversee daily operations of four stores, ensuring targets are met.
• Coach and develop Store Managers for performance improvement.
• Manage financial results, ensuring adherence to budget and cost control.

Skills

Leadership

Communication

Team Development

Customer Service

Financial Management

Education

Bachelor’s degree in Business Management or related field

Job description

The Area Manager’s role is to oversee the daily operations of the four stores in the Fredericton(2) and Saint John (2) area. The Area Manager is responsible for ensuring that each store in their Area is meeting company mandated targets and following brand standards. The Area Manager is the main point of contact for all Store Managers and leads by example to ensure the success of the team.

Principle Accountabilities :

• Reports to Regional Manager.
• Devotes 100% of their full business time and effort to the business affairs of the restaurants in their area.
• Visits each store in Area at least weekly.
• Assess and identifies areas where Store Managers need improvement, coaches them to find solutions.
• Creates annual objectives and goals in line with the goals of the organization as a whole and implements plans to achieve them.
• Communicates with Regional Manager on a regular basis to keep them informed of noteworthy situations in each Area store.
• Sends weekly report to Regional Manager detailing each Area store performance and activity for previous week.

Guests

• Ensures that each Area store team consistently delivers an industry-leading guest experience as detailed in the company’s strategy and measured by internal and external consumer indicators (e.g., Brand Compliance Assessments, Guest Concerns and Compliments, Self-Assessments, Steritech Audits, Health Department Inspections).
• Ensures that each Area store team maintains Customer Service Standards including caring guest service, speed of service, food quality and consistency and cleanliness of the restaurant.
• Reviews responses by Store Managers to in-store Guest Concerns to ensure that responses are made quickly and in an appropriate and professional manner in accordance with company standards.

Operations :

• Ensures that Store Managers are following Operations Manual to comply with franchise practices and standards
• Reviews checklists and processes prescribed for cleaning, maintenance, preparation, ordering and inventory to ensure they are being followed.
• Familiar with Job Aids, Operator Guides and other publications to remain up to date with the best practices in the restaurant.
• Conducts Key Operating Assessments (9 / year / restaurant), reviews results with Store Managers and ensures corrective actions are completed and implemented in regular operations
• Review results of Steritech and Health Department assessments with Store Managers and ensures corrective actions are completed and implemented in regular operations.
• Sources and places orders for restaurant supplies and uniforms as needed while adhering to prescribed budget.
• The Store Manager of each store in the Area report to the Area Manager.
• The Area Manager develops and maintains a safe, healthy, and motivating work environment through high personal standards of integrity and effective communication
• Works with Store Manager to develop a high-performance Team through effective recruitment, selection, training, delegation, coaching, and performance reviews, and though strong application of Policies and Procedures.
• Works with Store Manager to identify and develop promotable staff for supervisory and management positions.
• Builds an outstanding Climate where responsibilities are shared, problems are resolved, members are motivated, and results are owned by individuals and the group. Works on Climate goals with Store Managers daily.
• Ensures that Store Managers prepare weekly shift schedules in accordance with employee availability and with sufficient coverage while achieving Labor Cost targets.
• Conducts bi-annual Performance Reviews of Restaurant Managers.
• Sets annual goals with Store Managers to promote growth and development.
• Prepares Records of Employee Counseling for Store Managers when necessary, discusses problems with employees and devises plans for resolution.
• Utilizes training aids to facilitate coaching and developing Restaurant Managers according to the company standards and policies.
• Ensures that Store Managers are following Ideal Learning Path for new employees, regularly reviews Absorb to ensure all employee training is completed and up to date.
• Ensures Store Managers are keeping all employee files and Clearview details are up to date.

Financial Results :

• Ensures that Store Managers effectively manage key variable costs according to quarterly goals set by Regional Manager(food, labor, discounts / coupons and other controllable costs)
• Ensures that Store Managers strictly adhere to clearly defined practices and procedures regarding the handling of cash in the restaurant and deposits of cash / receipts to the bank.
• Coaches Store Managers with weekly Inventory Counts in troubleshooting any inconsistent shortages / overages.
• Conduct Inventory spot checks to ensure accurate counts.
• Coaches Store Managers with the ongoing management of all restaurant administration systems (i.e. Clearview, Timeshark).
• Attends weekly Financial Review meetings with Chief Financial Officer.
• Adheres to prescribed budget for all expenditures.

Marketing

• Work with Store Manager to develop and execute effective local marketing programs (i.e. radio, newspaper, sponsorships, contests).
• Ensures that Store Managers execute National promotions according to guidance from Corporate Office.
• Effectively coordinates marketing and social media marketing efforts in conjunction with the Annual Marketing Calendar.
• Ensures that Store Managers effectively manage discounts and coupons.

Working with A&W is more than just sharing a love of great burgers. By joining our team you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.