Apprentice IT Support Engineer — Learn & Grow

Inspiro Learning; Town of Oxford; On-site; CAD 30,000 - 40,000; Full time

Job summary

Inspiro Learning is seeking an Apprentice Support Engineer in Canada to join our IT services team. The role focuses on developing the candidate into a long-term team member through hands-on support and training.

The successful candidate will work on Windows desktop, laptop and server issues, hardware setup, and basic IT projects, with emphasis on attitude and willingness to learn over prior experience.

Qualifications

• This is a junior role; extensive experience is not required.
• We are happy to train the right candidate from scratch.
• Willingness to learn and adapt is essential.

Responsibilities

• Provide telephone, remote and on-site IT support to customers.
• Diagnose and resolve Windows desktop, laptop and server issues.
• Build, configure and deploy PCs and laptops.
• Install and support printers, networking equipment and peripheral devices.
• Monitor client systems and respond to alerts.
• Escalate complex technical issues where appropriate.
• Maintain accurate documentation and update support tickets.
• Assist with hardware installations, office moves and new client onboarding.
• Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments.

Skills

Basic IT knowledge

Willingness to self-learn

Evidence of practical experimentation

Good problem-solving skills

Education

ICT Apprenticeship Level 3

Job description

Inspiro Learning is seeking an Apprentice Support Engineer in Canada to join our IT services team. The role focuses on developing the candidate into a long-term team member through hands-on support and training.

The successful candidate will work on Windows desktop, laptop and server issues, hardware setup, and basic IT projects, with emphasis on attitude and willingness to learn over prior experience.