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Inspiro Learning; Town of Oxford; On-site; CAD 30,000 - 40,000; Full time

Job summary

Inspiro Learning is seeking an Apprentice Support Engineer in Canada to join our IT services team. The role focuses on developing the candidate into a long-term team member through hands-on support and training.

The successful candidate will work on Windows desktop, laptop and server issues, hardware setup, and basic IT projects, with emphasis on attitude and willingness to learn over prior experience.

Qualifications

• This is a junior role; extensive experience is not required.
• We are happy to train the right candidate from scratch.
• Willingness to learn and adapt is essential.

Responsibilities

• Provide telephone, remote and on-site IT support to customers.
• Diagnose and resolve Windows desktop, laptop and server issues.
• Build, configure and deploy PCs and laptops.
• Install and support printers, networking equipment and peripheral devices.
• Monitor client systems and respond to alerts.
• Escalate complex technical issues where appropriate.
• Maintain accurate documentation and update support tickets.
• Assist with hardware installations, office moves and new client onboarding.
• Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments.

Skills

Basic IT knowledge

Willingness to self-learn

Evidence of practical experimentation

Good problem-solving skills

Education

ICT Apprenticeship Level 3

Job description

A leading provider of IT Services. We are dedicated to helping businesses of all sizes optimise their technology infrastructure and improve their overall productivity. Our team of experts leverages the latest tools and techniques to deliver tailored IT solutions that meet the unique needs of each and every client.

The employer is a small, relationship-focused Managed Service Provider meaning every team member has a direct impact on service quality, client satisfaction, company reputation, and business success.

We are looking to recruit an Apprentice Support Engineer with the intention of developing them into a long-term member of the team.

While technical aptitude is important, we place significantly greater emphasis on attitude, character, professionalism, and willingness to learn.

Key Responsibilities

• Provide telephone, remote and on-site IT support to customers.
• Diagnose and resolve Windows desktop, laptop and server issues.
• Build, configure and deploy PCs and laptops.
• Install and support printers, networking equipment and peripheral devices.
• Monitor client systems and respond to alerts.
• Escalate complex technical issues where appropriate.
• Maintain accurate documentation and update support tickets.
• Assist with hardware installations, office moves and new client onboarding.
• Participate in IT projects including Microsoft 365 migrations, server upgrades and cloud deployments.

As an apprentice you will be completing a level 3 ICT Apprenticeship Standard. This will involve regular 1-1 sessions with a digital skills trainer, workshops and online learning.

Future Prospects

We are looking to develop the right candidate into a long-term member of their team.

Skills required

This is a junior role, so extensive experience is not required.

We are happy to train the right candidate from scratch.

The ideal candidate will demonstrate:

• Basic IT knowledge or aptitude
• A willingness to self-learn
• Evidence of practical experimentation (home labs, projects, volunteering, self-study, etc.)
• Good problem-solving skills

Existing technical knowledge is considerably less important than the ability and willingness to