Service Appointment Coordinator

Westminster Toyota; New Westminster; On-site; CAD 42,000 - 54,000; Full time

Job summary

Westminster Toyota in New Westminster is seeking a full-time Service Appointment Coordinator and Receptionist to join our busy Service Department. You will answer customer calls, direct to the correct team, and book appointments by phone or email requests, providing friendly, helpful service.

Responsibilities include making reminder calls, running daily reports, and assisting the public with appointments and inquiries.

Qualifications

• Strong organizational skills.
• Excellent telephone manners.
• Experienced at working on a team.
• Reynolds and Reynolds experience an asset but not mandatory.
• Self starter capable of working independently.
• Experienced at providing excellent customer service.
• Solutions oriented individual.

Responsibilities

• Answer customer phone calls and direct to the correct Service team members.
• Book appointments over the phone for customers and respond/book appointments from email requests.
• Make outgoing reminder phone calls.
• Run daily reports on the computer.
• Work directly with the public.

Skills

Strong organizational skills

Excellent telephone manners

Team-oriented

Reynolds and Reynolds experience (a**s

Self starter

Customer service

Solutions oriented

Tools

Reynolds and Reynolds

Job description

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?

Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!

Job Description

Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department.

This role is responsible for answering customer phone calls and directing those calls to the correct Service team members. This person will also book appointments over the phone for customers and respond and book appointments that come in as an email request. The appointment coordinator is responsible for making outgoing reminder phone calls, running daily reports on the computer and working directly with the public. We are looking for someone who is happy, outgoing and enjoys helping people.

Qualifications

• Strong organizational skills
• Excellent telephone manners
• Experienced at working on a team
• Strong computer skills (Reynolds and Reynolds experience an asset but not mandatory)
• Self starter that is capable of working independently
• Experienced at providing excellent customer service
• Solutions oriented individual

Additional Information

This is a full time position.