Appointment Coordinator

CanadaOne Auto Group Inc.; Barrie; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Employee and Family Assistance Program

Ongoing training

Job summary

Barrie Chrysler Dodge Jeep Ram Ltd is seeking an Appointment Coordinator to join our team of customer-focused professionals within our high-volume dealership. You will handle all incoming service calls and emails for service appointments, advise on recommended maintenance, and maintain accurate vehicle and customer records in our system.

The role emphasizes proactive communication, accountability, and the ability to manage multiple tasks with energy and integrity in a fast-paced environment.

Qualifications

• Passion for delivering a consistently exceptional customer experience.
• Ability to multi-task between computer programs while maintaining rapport with customers on the phone.
• Energized by challenges; driven to improve efficiencies, learn and grow.
• Proactive self-starter with a desire for accountability.
• Operates with the highest level of integrity.
• Impeccable follow-through and commitment to achieving targets.

Responsibilities

• Handle all incoming service calls and emails for service appointments.
• Advise and promote recommended scheduled maintenance.
• Answer customer inquiries and provide assistance as needed.
• Input and maintain vehicle/customer information in the computer system.
• Complete outbound reminder calls and emails to schedule appointments.
• Identify and escalate customer concerns with management using our process.

Skills

Customer service

Multi-tasking

High initiative

Integrity

Organization

Problem solving

Tools

CDK

Job description

Barrie Chrysler Dodge Jeep Ram Ltdis currently seeking an Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalation customer concerns with the management team usingour process

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

• Passionfor delivering a consistently exceptional customer experience
• Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
• Energizedby challenges; driven to improve efficiencies, learn and grow
• Proactive self-starterwith a desire for accountability
• Operateswith the highest level of integrity
• Exceptionalinitiative, high energy and positive attitude
• Processdriven with impeccable organization and prioritization abilities
• Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
• Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Why We’re Awesome:

• Commitmentto an exceptional employee experience
• Employeeand Family Assistance Program
• Collaborativework environment, group support and ongoing training

Barrie Chrysler Dodge Jeep Ram Ltd is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 705-241-0121 or [e-mail] to make your needs known in advance.