Applications & Customer Solutions Manager

Triton Environmental Consultants, Ltd.; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Antec Controls in Winnipeg, Manitoba, seeks an Applications & Customer Solutions Manager to lead a team of Applications Engineers in an HVAC environment spanning mechanical equipment and controls. The role focuses on strategy, systems, and business outcomes—building accountability and continuous improvement.

You will mentor staff, optimize workflows, ensure timely customer support, and align processes with sales, product development, and operations. Travel up to 20% is required.

Qualifications

• College Diploma or University Degree in Business, Engineering, or related field.
• Minimum 2 years in a leadership role improving business systems, processes, or team performance within a technical, manufacturing, or customer-facing environment.
• Strategic mindset with ability to see across departments and connect the dots for the business.
• Strong business acumen and a genuine drive to grow the team and the company's success.
• Willingness to travel up to 20%.

Responsibilities

• Lead, mentor, and develop a team of Applications Engineers, setting clear expectations and removing obstacles to their success
• Ensure customers receive accurate, timely, and professional support
• Build and refine the systems, workflows, and tools the team uses to manage pre-sale and post-sale support
• Identify opportunities to increase efficiency, reduce response times, and improve customer satisfaction through better process design
• Align applications processes and systems with the broader business, including sales, product development, and operations
• Use data and feedback from the field to inform decisions and influence product and business strategy
• Champion a culture where the team takes ownership of customer outcomes, communicates candidly, and continuously improves
• Coach the team on navigating difficult customer conversations with professionalism and clarity
• Continuously improve training materials, onboarding, and delivery methods across the team
• Represent applications in cross-departmental planning and decision-making, bringing a business lens to technical conversations
• Support various Antec Controls departments with process, systems, and customer-facing initiatives

Skills

Leadership

Team management

Strategic thinking

Customer focus

Process improvement

Cross-functional collaboration

Data-driven decisions

Communication

Travel readiness

Education

Business/Engineering degree

Job description

Applications & Customer Solutions Manager – Antec Controls

We are seeking a forward-thinking, business-minded Applications & Customer Solutions Manager to lead a team of Applications Engineers in a dynamic HVAC manufacturing environment spanning both mechanical equipment and HVAC controls.

This role is less about being the technical expert in the room and more about leading the team that is. Your focus will be on strategy, systems, and business outcomes — improving how the team works, connecting applications with the rest of the business, and building a culture of accountability and continuous improvement.

Key Duties and Responsibilities:

• Lead, mentor, and develop a team of Applications Engineers, setting clear expectations and removing obstacles to their success
• Ensure customers receive accurate, timely, and professional support
• Build and refine the systems, workflows, and tools the team uses to manage pre-sale and post-sale support
• Identify opportunities to increase efficiency, reduce response times, and improve customer satisfaction through better process design
• Align applications processes and systems with the broader business, including sales, product development, and operations
• Use data and feedback from the field to inform decisions and influence product and business strategy
• Champion a culture where the team takes ownership of customer outcomes, communicates candidly, and continuously improves
• Coach the team on navigating difficult customer conversations with professionalism and clarity
• Continuously improve training materials, onboarding, and delivery methods across the team
• Represent applications in cross-departmental planning and decision-making, bringing a business lens to technical conversations
• Support various Antec Controls departments with process, systems, and customer-facing initiatives

The ideal candidate for this position will have:

• A College Diploma or University Degree in Business, Engineering, or a related field (equivalent experience considered)
• Minimum 2 years of experience in a leadership role, ideally improving business systems, processes, or team performance within a technical, manufacturing, or customer-facing environment
• A forward-thinking, strategic mindset with the ability to see across departments and connect the dots for the business
• Strong business acumen and a genuine drive to grow the team and the company's success
• Confidence navigating challenging conversations and resolving issues with professionalism and clarity
• A passion for representing the company as a strong ambassador of the brand in every interaction
• A continuous improvement mindset, with the ability to enhance processes, tools, and team effectiveness
• Willingness to travel up to 20% of the time

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