Strategic Applications & Customer Solutions Leader

Triton Environmental Consultants, Ltd.; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Antec Controls in Winnipeg, Manitoba, seeks an Applications & Customer Solutions Manager to lead a team of Applications Engineers in an HVAC environment spanning mechanical equipment and controls. The role focuses on strategy, systems, and business outcomes—building accountability and continuous improvement.

You will mentor staff, optimize workflows, ensure timely customer support, and align processes with sales, product development, and operations. Travel up to 20% is required.

Qualifications

• College Diploma or University Degree in Business, Engineering, or related field.
• Minimum 2 years in a leadership role improving business systems, processes, or team performance within a technical, manufacturing, or customer-facing environment.
• Strategic mindset with ability to see across departments and connect the dots for the business.
• Strong business acumen and a genuine drive to grow the team and the company's success.
• Willingness to travel up to 20%.

Responsibilities

• Lead, mentor, and develop a team of Applications Engineers, setting clear expectations and removing obstacles to their success
• Ensure customers receive accurate, timely, and professional support
• Build and refine the systems, workflows, and tools the team uses to manage pre-sale and post-sale support
• Identify opportunities to increase efficiency, reduce response times, and improve customer satisfaction through better process design
• Align applications processes and systems with the broader business, including sales, product development, and operations
• Use data and feedback from the field to inform decisions and influence product and business strategy
• Champion a culture where the team takes ownership of customer outcomes, communicates candidly, and continuously improves
• Coach the team on navigating difficult customer conversations with professionalism and clarity
• Continuously improve training materials, onboarding, and delivery methods across the team
• Represent applications in cross-departmental planning and decision-making, bringing a business lens to technical conversations
• Support various Antec Controls departments with process, systems, and customer-facing initiatives

Skills

Leadership

Team management

Strategic thinking

Customer focus

Process improvement

Cross-functional collaboration

Data-driven decisions

Communication

Travel readiness

Education

Business/Engineering degree

Job description

Antec Controls in Winnipeg, Manitoba, seeks an Applications & Customer Solutions Manager to lead a team of Applications Engineers in an HVAC environment spanning mechanical equipment and controls. The role focuses on strategy, systems, and business outcomes—building accountability and continuous improvement.

You will mentor staff, optimize workflows, ensure timely customer support, and align processes with sales, product development, and operations. Travel up to 20% is required.