MANAGER PORTFOLIO GOVERNANCE & ANALYTICS

RiseMe; Toronto; On-site; CAD 145,000 - 197,000; Full time

Job summary

City of Toronto is seeking a Senior Manager in Technology Services to lead large-scale business technology transformation initiatives, manage staff and budgets, and provide governance across programs.

You will advise senior executives, drive portfolio performance, and ensure delivery on time and within budget while promoting continuous improvement and accountability across projects and services.

Qualifications

• University degree in Computer Science or a related discipline, PMP certification and Management of Portfolios assets.
• Extensive experience building partnerships and collaborating with senior executives.
• Experience guiding programs, projects, business cases, and strategic initiatives.
• Experience leading customer-focused teams in an inclusive environment.
• Experience in IT portfolio management, benefits management, and governance.
• Experience preparing portfolio reports and financial analysis.
• Ability to explain complex financial concepts clearly to varied audiences.

Responsibilities

• Develops and implements detailed plans and recommends policies for program-specific requirements.
• Manages, motivates, and trains staff while promoting teamwork and performance.
• Supervises staff operations, assignments, evaluations, and salary decisions.
• Develops and administers the annual budget and controls expenditures.
• Provides leadership for large business technology transformation initiatives.
• Leads investments, delivery strategies, and communications for benefits realization.
• Advises senior leaders on project issues and emerging concerns.
• Oversees governance, project management processes, and portfolio planning.
• Develops multi-year implementation plans to improve processes and service delivery.
• Manages cost-benefit frameworks and benefits realization plans.
• Oversees dashboards and reporting on project progress, risks, and resources.
• Manages capacity planning for resource allocation.
• Collaborates with Finance on capital project requests and budgets.
• Prepares briefing notes and reports for senior management.
• Oversees procurement (RFPs, RFQs) and vendor negotiations.
• Ensures compliance with governance, security, and audit requirements.
• Researches emerging technologies and opportunities aligned with strategy.
• Monitors portfolio performance to ensure on-time, on-budget delivery.
• Promotes audit management, accountability, and continuous improvement.
• Conducts post-mortems and shares lessons learned.
• Provides governance guidance, training, and awareness for project teams.
• Establishes governance metrics and drives quality improvement.
• Supports risk management and governance throughout delivery.
• Manages demand intake, prioritization, and reporting.
• Chairs the Intake Triage Group for Technology Services work requests.

Education

University degree in Computer Science or related discipline

Job description

• Job ID: 67331


• Job Category: Information & Technology


• Division & Section: Technology Services, Office of the Chief Technology Officer


• Work Location: City Hall, 100 Queen St W, Toronto, ON MH5 2N1


• Job Type & Duration: Full-time, Permanent Vacancy



• Salary Range: $144,591.00 - $196,565.00



• Shift Information: Monday to Friday, 35 hours per week


• Affiliation: Non-Union


• Number of Positions Open: 1


• Posting Period: 25-Sep-2026 to 02-Oct-2026

Major Responsibilities

• Develops and implements detailed plans and recommends policies regarding program-specific requirements.


• Manages, motivates, and trains staff while promoting teamwork, innovation, continuous learning, and organizational performance.


• Supervises staff operations, work assignments, performance evaluations, vacation and overtime approvals, salary increments, and disciplinary recommendations.


• Develops, recommends, and administers the annual budget and ensures expenditures remain within approved limits.


• Provides leadership, planning, and oversight for large business technology transformation initiatives.


• Leads and manages business technology portfolio investments, delivery strategies, and communications to realize expected business benefits.


• Advises senior executives, Division Heads, the Chief Technology Officer (CTO), and senior management on project issues, decision points, and emerging concerns.


• Oversees audit portfolio planning, governance decision-making, and project management governance processes.


• Leads development and management of multi-year implementation plans to improve business processes, systems, structures, and service delivery.


• Develops and manages project cost-benefit management frameworks and benefits realization plans.


• Oversees portfolio performance dashboards and reporting related to project progress, risks, benefits, resource utilization, and constraints.


• Manages capacity planning frameworks to optimize resource allocation and skill utilization.


• Collaborates with Corporate Financial Planning and Finance teams on capital project requests and budget submissions.


• Prepares briefing notes and reports for senior management.


• Oversees procurement processes including RFPs, RFQs, and vendor contract negotiations.


• Ensures compliance with governance frameworks, standards, methodologies, security, privacy, architecture, quality assurance, change management, and audit requirements.


• Researches emerging technologies, methodologies, and business opportunities aligned with organizational strategy.


• Monitors portfolio performance to ensure projects are delivered on time, on budget, and meet objectives.


• Promotes audit management, accountability measurement, and continuous improvement practices.


• Conducts project post-mortems and shares lessons learned and best practices.


• Provides governance guidance, training, and awareness programs to project teams.


• Establishes governance measurements, monitors compliance, and drives quality improvement.


• Supports risk management and governance practices throughout project delivery.


• Manages demand intake processes, prioritization, tracking, reporting, and authorization activities.


• Chairs the Intake Triage Group for Technology Services work requests.

Key Qualifications

1. University degree in Computer Science or a related discipline, or an equivalent combination of education and management experience. PMP certification and Management of Portfolios certification are assets.


2. Extensive experience building partnerships, collaborating across business functions, and developing trusted relationships with senior executives and stakeholders.


3. Consulting experience providing guidance on programs, projects, business cases, and strategic initiatives to achieve organizational objectives and return on investment.


4. Extensive experience leading and motivating customer-focused teams while fostering an inclusive and equitable work environment.


5. Extensive experience in project portfolio management and IT strategic planning, including benefits management, performance measurement, risk management, change management, communications, and governance.


6. Extensive experience preparing portfolio reports and performing financial management, analysis, interpretation, and reporting.


7. Ability to communicate complex financial and business concepts in a clear and simplified manner for diverse audiences.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a \"Current City of Toronto employee\" on the on-line application form, and provide your \"Employee Number\".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.