Application Support Specialist

INTELLISWIFT INC; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Application Support Specialist to provide critical support and user administration for key applications. This role involves collaborating with various stakeholders to ensure efficient access provisioning and documentation management. The ideal candidate will have strong communication skills, the ability to multi-task, and a commitment to maintaining confidentiality. Join a dynamic team where your contributions will help drive business objectives and enhance operational efficiency. This position offers a hybrid work environment, allowing for flexibility while ensuring you are part of a collaborative team.

Qualifications

• 2 to 4 years experience in a similar role.
• Ability to manage deliverables and prioritize tasks.

Responsibilities

• Responsible for access provisioning and administration for critical applications.
• Liaise with stakeholders to ensure requests are completed.

Skills

Verbal communication skills

Written communication skills

Multi-tasking

Time management

Organizational skills

Education

High School Diploma

Tools

SharePoint

Power Apps

Job description

Job Title: Application Support Specialist
Location: Toronto, ON M5X 1A1 [Hybrid, in office Monday & Tuesday with some flexibility]
Duration: 12 months
Contract Type: T4 only
Pay Rate: $31.03/Hour

Role Mandate:

• The Critical Application Support Specialist is responsible for logical and physical access provisioning and user administration functions for the business unit.
• This role provides support, guidance and advice for all supported applications.
• Provides a variety of general support services and tasks to support the business group.
• Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls.

Role Responsibilities Include (but are not limited to):

• Responsible for access provisioning and administration functions for critical applications including documentation, password resets and unlocks
• Provision equipment as well as systems access for AML Group
• Liaise with internal stakeholders from various lines of business to ensure their requests are completed, and the appropriate action is taken
• On a rotating basis cover the team mailbox, and ensure the appropriate parties are looped in, and any necessary action is taken.

Must-Have Skills:

• High School Diploma or equivalent required
• 2 to 4 years experience required in a similar role
• Verbal and written communication skills
• Demonstrate the ability to multi-task efficiently and respond to requests in a prompt manner.,
• Must be able to manage deliverables, prioritize tasks and demonstrate quality documentation and consistent execution
• Ability to work independently and collaboratively and manage one’s time
• Ability to keep information organized and confidential.

Nice to Have Skills:

• Previous experience with SharePoint/Power Apps Tools