Application Support Specialist - Junior

LanceSoft; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

Join a dynamic and innovative company as a Junior Application Support Specialist, where you will play a crucial role in project coordination and service management. In this hybrid position, you will leverage your expertise in ITIL best practices and systems administration to ensure seamless operations. Your skills in middleware support and DevOps methodologies will be essential as you manage containerized applications and optimize processes. This role offers the opportunity to work with cutting-edge technologies in a collaborative environment, making a real impact on the team's success. If you're ready to advance your career in a supportive and forward-thinking setting, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience in systems administration of Oracle Solaris and RHEL.
• Expertise in ITIL best practices for Service Management.

Responsibilities

• Coordinate projects and lead initiatives with stakeholders.
• Manage the full lifecycle of incidents and service requests.

Skills

Project Coordination

Analytical Skills

Problem-Solving

Change Management

ITIL Best Practices

Systems Administration

Middleware Support

DevOps Methodologies

Tools

Remedy/eSMT

Jenkins

Urban Code Deploy

Urban Code Velocity

OpenShift

Ceph

Job description

Role: Application Support Specialist - Junior

Location: Toronto, ON (Hybrid)

Duration: 12 Months Contract With possible extension.

General Project Coordination and Communication (30%)

• Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
• Demonstrated experience scheduling and facilitating agile/scrum events including but not limited to backlog management, sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
• Proficiency in Microsoft Office for process automation, data analysis, and report generation.

Service Management (30%)

• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
• Experience analyzing and reporting on operational data to identify trends and optimize processes.

Middleware Support (35%)

• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
• Operational experience with Ceph storage for data management and scalable storage solutions.
• General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

Must Haves:

• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.