Senior Application Support Specialist

SML Inox; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Software Engineer to join their dynamic team. This role involves providing critical support for the HP Tandem Nonstop Trading Application, ensuring the integrity of data and resolving high-severity production issues. The successful candidate will collaborate closely with internal teams and vendors, managing QA environments while fostering strong relationships with stakeholders. This position offers a unique opportunity to thrive in a progressive environment, where your contributions will directly impact the success of trading applications and client satisfaction. If you are passionate about technology and eager to make a difference, this is the perfect role for you.

Benefits

Comprehensive Total Rewards Program

Coaching and development opportunities

Collaborative work environment

Flexible benefits

Competitive compensation

Bonuses and commissions

Stock options where applicable

Qualifications

• 3-5 years as a senior software engineer with production support expertise.
• Strong skills in HP Tandem NonStop and associated technologies.

Responsibilities

• Manage troubleshooting and fault isolation for application problems 24/7.
• Investigate application operational failures and write reports.

Skills

Production Support

HP Tandem NonStop

SCOBOL

COBOL

Enscribe

TACL

IBM MQ

UNIX

Java

SQL

Tools

UrbanCodeDeploy

Job description

Job Summary

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

We're looking for a Senior Software Engineer to fill a vacancy within the HP TANDEM Nonstop Trading Application Support group. This group is responsible for supporting the BERTON Order Management System, establishing and supporting/maintaining the UAT, IST, and Production environments. The successful candidate will provide technical expertise on HP TANDEM Nonstop related technologies to investigate production issues with trading applications. As a senior member of the technical support team you will also work closely with internal infrastructure groups and offshore vendor(s) for the timely delivery of infrastructure/application related projects.

What will you do?

• Assist with the day to day management/troubleshooting/fault isolation process for application problems on a 7/24 basis.
• Ability to identify operational and business risks associated with problem situations/outages and changes.
• Assist in the investigation and analysis of application operational failures including writing up of incident and root cause analysis reports.
• Assist with the closure to all production issues raised.
• Responsible for providing managerial reporting and statistical accumulation of incidents, client requests and other work items.
• Maintain technical currency by actively seeking out industry trends and organization knowledge to understand alternative approaches / solutions.
• Manage QA environments (UAT, IST).
• Develop team management capability and assist in helping set direction and vision for the team.

What do you need to succeed?

Must-have

• Minimum 3 to 5 years of experience as a senior software engineer with proven production support capability/the ability to effectively resolve high severity production issues in a timely manner.
• Strong Technical skills with HP Tandem NonStop platform/applications. Required skillset includes - SCOBOL, COBOL, Enscribe, HP Tandem Pathway, TACL, ENFORM, iTP web/Soap, IBM MQ, Non Stop/Operating Systems (Guardian, OSS), Shadowbase. Some technical capabilities on UNIX, and WINDOWS platforms and exposure to Java and SQL.
• Good communication skills coupled with the ability to foster strong relationships with technology, business partners and leadership.
• Ability to recommend technology solutions that meet sponsor/stakeholder needs.
• Knowledge of wealth management business domain and trading instruments such as equity, options, mutual-funds and fixed income.

Nice to have.

• Ability to provide consulting services on new and strategic initiatives/develop feasibility studies and proposals for senior management and executive decisions on large complex projects.
• Understanding of IT standards, Methodologies, CMM and Audit requirements.
• Exposure to DevOps automation tools (example: UrbanCodeDeploy).
• General knowledge of factors affecting business/good knowledge of trends in the marketplace/ technology.

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-02-14

Application Deadline: 2025-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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