Senior Application Support Specialist

SML Inox; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Software Engineer to enhance their HP TANDEM Nonstop Trading Application Support team. In this pivotal role, you will leverage your extensive experience with HP Tandem NonStop technologies to resolve high-severity production issues efficiently. You'll collaborate with internal teams and offshore vendors, ensuring the smooth operation of critical systems. This position offers an opportunity to work in a dynamic environment, where your contributions will directly impact the success of trading applications. If you are passionate about technology and problem-solving, this role is perfect for you.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

Bonuses

Stock options

Coaching and development opportunities

Collaborative team environment

Dynamic work culture

Qualifications

• 3-5 years of experience in production support as a senior software engineer.
• Strong technical skills with HP Tandem NonStop platform/applications.

Responsibilities

• Manage troubleshooting and fault isolation for application issues 24/7.
• Investigate application failures and write incident reports.

Skills

SCOBOL

COBOL

Enscribe

HP Tandem Pathway

TACL

ENFORM

iTP web/Soap

IBM MQ

Non Stop/Operating Systems

UNIX

WINDOWS

Java

SQL

Communication Skills

Problem-Solving

Tools

DevOps automation tools

UrbanCodeDeploy

Job description

Job Summary

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

We're looking for a Senior Software Engineer to fill a vacancy within the HP TANDEM Nonstop Trading Application Support group. This group is responsible for supporting the BERTON Order Management System, establishing and supporting/maintaining the UAT, IST, and Production environments. The successful candidate will provide technical expertise on HP TANDEM Nonstop related technologies to investigate production issues with trading applications. As a senior member of the technical support team, you will also work closely with internal infrastructure groups and offshore vendor(s) for the timely delivery of infrastructure/application related projects.

What will you do?

• Assist with the day to day management/troubleshooting/fault isolation process for application problems on a 7/24 basis.
• Ability to identify operational and business risks associated with problem situations/outages and changes.
• Assist in the investigation and analysis of application operational failures including writing up of incident and root cause analysis reports.
• Assist with the closure to all production issues raised.
• Responsible for providing managerial reporting and statistical accumulation of incidents, client requests and other work items.
• Maintain technical currency by actively seeking out industry trends and organization knowledge to understand alternative approaches/solutions.
• Manage QA environments (UAT, IST).
• Develop team management capability and assist in helping set direction and vision for the team.

What do you need to succeed?

Must-have

• Minimum 3 to 5 years of experience as a senior software engineer with proven production support capability/the ability to effectively resolve high severity production issues in a timely manner.
• Strong Technical skills with HP Tandem NonStop platform/applications. Required skillset includes - SCOBOL, COBOL, Enscribe, HP Tandem Pathway, TACL, ENFORM, iTP web/Soap, IBM MQ, Non Stop/Operating Systems (Guardian, OSS), Shadowbase. Some technical capabilities on UNIX, and WINDOWS platforms and exposure to Java and SQL.
• Good communication skills coupled with the ability to foster strong relationships with technology, business partners and leadership.
• Ability to recommend technology solutions that meet sponsor/stakeholder needs.
• Knowledge of wealth management business domain and trading instruments such as equity, options, mutual-funds and fixed income.

Nice to have

• Ability to provide consulting services on new and strategic initiatives/develop feasibility studies and proposals for senior management and executive decisions on large complex projects.
• Understanding of IT standards, Methodologies, CMM and Audit requirements.
• Exposure to DevOps automation tools (example: UrbanCodeDeploy).
• General knowledge of factors affecting business/good knowledge of trends in the marketplace/technology.

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-02-14

Application Deadline: 2025-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.