Application production support

HireTalent - Staffing & Recruiting Firm; Montreal (administrative region); Hybrid; CAD 90,000 - 110,000; Full time

Job summary

HireTalent - Staffing & Recruiting Firm is seeking an Application Production Support Analyst (Asset Finance) for Montreal, hybrid. You will join an IT Systems Analyst team supporting asset finance platforms, provide production support, incident management, and deployment support in a 24x7 environment.

The ideal candidate has 5+ years in production support, strong knowledge of Unix/Linux and Windows, SQL/PLSQL, and scripting (Python, Shell, Perl).

Qualifications

• Bachelor's degree in CS/IT or related field.
• 5+ years in production support or systems analysis.
• Experience with enterprise applications in production.
• Knowledge of incident, problem and change processes.
• Experience with Unix/Linux and Windows servers.
• Scripting in Python or Shell/Perl.
• Experience with ServiceNow or Jira ITSM.

Responsibilities

• Provide L1/L2 production support for mission-critical apps.
• Monitor, troubleshoot, and resolve issues across apps and data flows.
• Manage incidents, problems, changes, deployments.
• Coordinate with operations to resolve issues.
• Support integrations between upstream and downstream systems.
• Participate in DR, backup, and business continuity testing.
• Maintain monitoring, performance tuning, and capacity planning.
• Ensure information security governance compliance.
• Document processes and data flows; participate in change control.
• Support modernization and AI-driven process improvements.

Skills

Incident management

Problem management

Change management

L1/L2 support

Unix/Linux

Windows Server

SQL/PLSQL

Python

Shell scripting

Perl scripting

ITSM tools

ServiceNow

Jira

Documentation

Communication

Education

Bachelor's degree in CS/IT

Tools

IBM MQ

WebSphere

CyberArk

ITIL

QA tools

Job description

Job Title: Application Production Support Analyst (Asset finance)

Location: Montreal, QC (Hybrid)

Duration: 12 Months Contract

Position Overview

We are seeking an experienced IT Systems Analyst III to join an Application Production Support team supporting critical Asset Finance & Securitization, Credit, and Working Capital platforms. This role will be responsible for providing production support, incident management, application monitoring, troubleshooting, deployment support, and technical project execution for business-critical applications operating in a 24x7 environment.

The ideal candidate will have strong application support experience, knowledge of financial services systems, scripting capabilities, and experience supporting enterprise applications across Unix/Linux and Windows environments.

Key Responsibilities

• Provide L1/L2 production support for mission-critical business applications.
• Monitor, troubleshoot, and resolve application, system, and data flow issues.
• Support Credit, Working Capital, Asset Finance, and Securitization applications.
• Manage incidents, problems, changes, and application deployments.
• Coordinate with operations teams to resolve technical issues.
• Support integrations between upstream and downstream systems.
• Participate in disaster recovery, backup recovery, and business continuity testing.
• Maintain application monitoring, performance tuning, and capacity planning activities.
• Ensure compliance with information security standards and governance frameworks.
• Support vulnerability remediation and server obsolescence initiatives.
• Document technical processes, workflows, and data flows.
• Participate in change control reviews and production readiness activities.
• Manage CyberArk bypass controls and related remediation efforts.
• Collaborate with stakeholders to prioritize support and project activities.
• Support modernization and automation initiatives, including AI-driven process improvements.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 5+ years of Application Production Support or Systems Analyst experience.
• Experience supporting enterprise applications in production environments.
• Strong knowledge of Incident, Problem, and Change Management processes.
• Experience with Unix/Linux and Windows server environments.
• Knowledge of SQL and PL/SQL.
• Experience with application deployments and installations.
• Proficiency in at least one scripting language:
• Python
• Shell Scripting
• Perl
• Batch Scripting
• Experience with ServiceNow, Jira, ITSM, or similar ticketing platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and documentation skills.

Preferred Qualifications

• Experience supporting financial services applications.
• Knowledge of Credit and Working Capital business processes.
• Understanding of Asset Finance & Securitization platforms.

Knowledge of:

• Java/J2EE Applications
• IBM MQ
• WebSphere
• ITIL Foundation Certification or equivalent experience.
• Experience with application security, governance, and compliance initiatives.
• Familiarity with CyberArk and access management controls.

Technical Skills

• Application Production Support
• Change Management
• Windows Server
• Python / Shell / Perl / Batch Scripting
• ServiceNow
• Jira
• ITSM Tools
• Application Monitoring
• Disaster Recovery
• Capacity Planning
• Performance Tuning

Soft Skills

• Strong analytical and troubleshooting abilities
• Ability to manage multiple priorities
• Self-motivated and proactive
• Team-oriented with the ability to work independently
• Strong organizational and documentation skills

Participation in an on‑call support rotation is required.

Support of business-critical applications operating in a 24x7 environment.