Application Production Support

eTeam; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Job summary

eTeam seeks an Application Production Support specialist in Montreal, QC, on a hybrid model. The role is a 12‑month contract focusing on 1st/2nd line production support for critical finance applications.

You will manage incidents, changes and deployments while coordinating data flows and technical issues across teams. The candidate should have a bachelor degree in CS or related field, strong scripting skills, and solid knowledge of Java J2EE, SQL, Unix/Linux, and ITIL processes.

Qualifications

• Bachelor degree or higher in Computer Science or related fields.
• Good understanding of Credits and Working Capital business lines.
• Good understanding of Asset Finance and Securitization and related securities.
• Must have scripting skills in at least one of Shell/Perl/Batch/Python.
• Experience with incident/problem/change management process.
• Excellent written and verbal communication skills.
• Strong documentation skills with Excel/Word/PowerPoint.

Responsibilities

• Provide 1st/2nd line production support for Credits, Working Capital, Asset Finance and Securitization apps.
• Handle incident, problem and change management including deployments.
• Coordinate data flows between applications and upstream/downstream systems.
• Support Operations team with technical issues and on-call coverage.
• Participate in Disaster Recovery, LivePlay and backup recovery testing.
• Contribute to technical projects and provide status reports.
• Ensure readiness of production environments and manage deployment constraints.

Skills

Incident management

Change management

Java J2EE

SQL/PLSQL

Unix/Linux

On-call 24/7

Communication skills

Education

Bachelor degree or higher in Computer Science or related fields

Tools

Jira

ITSM

ServiceNow

Job description

Job title:- Application Production Support

Location:- Montreal, QC (Hybrid)

Duration:- 12 Months

MISSION AND OBJECTIVES

Provide application and technical support to the critical 24x7 Credits, Working Capital and Asset Finance and Securitization applications.

Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.

Follow Information security and adhere to governance framework for the applications in the platform

Participate in the application security related projects and manage the server obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

• Responsible for production support of Credits, Working Capital and Asset Finance and Securitizations applications
• Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.
• Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.
• Supporting Operations team for technical issues
• Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing
• Participate in technical projects
• Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports
• Provide expertise on production constraints and environment readiness

Transversal and Framework

• Maintain application and systems as per the Information Security guidelines.
• Ensure data protection regulations are implemented from a data security standpoint.
• Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
• Understand and document the technical process and data flows
• Participate in the Change Control review meeting to ensure data quality and coordinate approvals
• Manage the Cyberark bypass controls and assess for resolutions
• Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency
• Industrialization of legacy process to be done using AI

REQUIREMENTS

TRAINING AND OCCUPATIONAL EXPERIENCE

• Bachelor degree or higher in Computer Science or related fields
• Good understanding of Credits and Working Capital business lines
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .
• Must have at least one of Shell/Perl/Batch/Python scripting skills
• Well versed with incident/problem/change management process
• Excellent verbal and written communication skills
• Good documentation skills - advanced knowledge of Excel, Word , PowerPoint
• Good understanding of Java J2EE applications
• Good to have infrastructure, MQ, Websphere, ToClientat knowledge
• Good to have ITIL foundation knowledge/certification
• Experience with Unix/Linux/Windows servers.
• Experience with application deployments and installations
• Knowledge of SQL/Pl SQL
• Knowledge of Tools like Jira, ITSM, SN
• Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

• 24/7 availability during On-Call schedule
• Good understanding of Service Now or similar tool and the service management processes
• Understanding of data protection principles
• Ability to work independently and collaboratively within a team

SKILLS AND BEHAVIOURS

• Problem solver
• Manage multiple priorities
• Innovative and Agile