Application Production Support Analyst

Cynet Systems; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Job summary

Cynet Systems in Montreal, Quebec, is seeking a qualified IT professional with a bachelor degree in Computer Science to support financial services platforms. The role emphasizes understanding Credits and Working Capital, Asset Finance and Securitization, and related securities, with scripting in Shell/Perl/Batch/Python.

You will work across incident, problem, and change management while ensuring robust documentation and deployments.

Qualifications

• Bachelor degree or higher in Computer Science or related fields.
• Strong understanding of Credits and Working Capital business lines.
• Knowledge of Asset Finance and Securitization, Special Purpose Fund/CLO, and related securities.
• Proficiency in at least one scripting language (Shell, Perl, Batch, or Python).

Responsibilities

• Maintain incident, problem, and change management processes.
• Participate in on-call rotation (24/7 availability).
• Assist with deployments and installations of applications.
• Collaborate using Jira, ITSM, ServiceNow and other tooling.
• Ensure accurate documentation with Excel, Word, and PowerPoint.

Skills

Shell scripting

Perl scripting

Batch scripting

Python scripting

Incident management

Problem management

Change management

Excel

PowerPoint

SQL

PL-SQL

Education

Bachelor degree in Computer Science

Tools

Jira

ITSM

ServiceNow

SQL

PL-SQL

Job description

Job Overview

• Bachelor degree or higher in Computer Science or related fields.
• Good understanding of Credits and Working Capital business lines.
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
• Proficiency in at least one of Shell, Perl, Batch, or Python scripting skills.
• Well versed with incident, problem, and change management processes.
• Strong verbal and written communication skills.
• Good documentation skills with advanced knowledge of Excel, Word, and PowerPoint.
• Good understanding of Java J2EE applications.
• Experience with Unix, Linux, and Windows servers.
• Experience with application deployments and installations.
• Knowledge of SQL and PL-SQL.
• Knowledge of tools such as Jira, ITSM, and ServiceNow.
• Strong multitasking skills and ability to reprioritize tasks.
• 24/7 availability during On-Call schedule.
• Good understanding of ServiceNow or a similar tool and service management processes.
• Understanding of data protection principles.
• Ability to work independently and collaboratively within a team.

Requirement/Must Have

• Bachelor degree or higher in Computer Science or related fields.
• Good understanding of Credits and Working Capital business lines.
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
• Proficiency in at least one of Shell, Perl, Batch, or Python scripting skills.
• Well versed with incident, problem, and change management processes. ... [text truncated for brevity]