AML & KYC Associate - Contact Center

BeachHead Inc.; Mississauga; On-site; CAD 24,000 - 38,000; Full time

Job summary

BeachHead Inc. in Mississauga is seeking an AML & KYC Associate - Contact Center to support banking clients, perform KYC checks, and ensure AML compliance. You will document findings, coordinate with compliance teams, and help maintain service standards.

The role requires 5-7 years in banking or financial services operations, strong customer service, and proficiency with MS Office 365. This position offers CAD hourly pay and opportunities for growth within the team.

Qualifications

• 5-7 years in banking or financial services operations.
• Proven call center experience with strong customer service skills.
• Hands-on experience with KYC procedures and AML compliance.
• Proficiency with MS Office 365 (Excel, Word, Outlook).

Responsibilities

• Provide customer support through inbound and outbound channels related to AML/KYC.
• Conduct detailed KYC checks and document findings for regulatory standards.
• Collaborate with compliance teams to resolve issues and maintain documentation.
• Ensure transactions are processed accurately and per SLAs.
• Escalate issues to appropriate teams to facilitate resolution.
• Review processes for opportunities to improve service delivery.
• Maintain confidentiality and manage sensitive information.
• Prioritize workload to meet productivity targets.

Skills

Customer service

Call center

KYC procedures

AML compliance

Analytical skills

Time management

Communication skills

Multitasking

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent

Tools

Excel

Word

Outlook

Job description

Are you ready to contribute to a leading financial institution?

Working with one of our top financial clients, this role calls for an AML & KYC Associate - Contact Center. This position involves executing operational support activities for banking and financial services, including handling complex transactions, supporting compliance processes, and ensuring adherence to service standards. The successful candidate will play a key role in maintaining high levels of accuracy, efficiency, and client satisfaction within a collaborative team environment.

Pay rate range (CAD): $17.60/hr - $27.70/hr

Responsibilities

• Provide customer support through inbound and outbound communication channels, including email and phone inquiries related to Anti-Money Laundering (AML) and KYC processes.
• Conduct detailed KYC checks, accurately document findings, and report results in compliance with internal and regulatory standards.
• Collaborate with compliance and investigation teams to resolve issues, support regulatory requirements, and maintain detailed documentation.
• Ensure all transactions are processed accurately, timely, and in accordance with established procedures and SLAs.
• Escalate operational issues or high-risk activities promptly, connecting with appropriate teams to facilitate resolution.
• Review internal processes regularly and identify opportunities for improvement to enhance service delivery.
• Support adherence to enterprise frameworks such as Anti-Money Laundering and Business Continuity Management.
• Maintain confidentiality and exercise sound judgment when managing sensitive information.
• Prioritize workload effectively to meet productivity targets and SLA commitments.
• Engage with internal and external partners, providing effective and timely responses to requests.
• Participate in team meetings and contribute to a positive, collaborative environment.

Desired Skill-Set

• 5-7 years of experience in banking or financial services operations.
• Proven call center experience with strong customer service skills.
• Hands-on experience with KYC procedures and AML compliance.
• Proficiency with Microsoft Office 365, especially Excel, Word, and Outlook.
• Ability to meet strict deadlines in a high-volume environment.
• Strong analytical, organizational, and time management skills.
• Excellent verbal and written communication skills.
• Critical thinking abilities and multitasking capability.Demonstrated ability to work independently and as part of a team.
• Self-motivated and goal-oriented with attention to detail.

Nice-to-Have

• CAMS certification or ACFCS certification.
• Experience with global trade platforms such as MM and FX products, including Foreign Exchange spots, forwards, and money market deposits or loans.
• Knowledge of WSS and other industry-specific software platforms.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.