Alpine Dining Host — Elevate Guest Experience

AccorHotel; Banff; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Subsidized staff accommodation

One complimentary meal per shift

Employee travel program

Mountain Explorer travel program

Discounts on F&B & facilities

Job summary

Fairmont Banff Springs is seeking a Host to create memorable dining experiences in Banff. You will greet guests, seat them, and manage reservations with OpenTable while upholding Forbes and LQA standards.

The role requires flexibility for early mornings, nights, weekends and holidays and the ability to lift 40+ lbs and stand for long periods. Subsidized housing may be available for full-time staff.

Qualifications

• Must have Pro-Serve Certification
• Previous food and beverage experience required
• Previous Open Table or similar reservation system experience an asset
• Must be able to carry and serve 3 plates at one time
• Schedule flexibility, including early mornings, late nights, weekends, holidays
• Must be able to lift and carry up to 40+lbs and be on your feet for 8 hours or more

Responsibilities

• Complete Daily Operations (opening/closing duties, dining room prep, seating, reservations handling)
• Meet, greet and seat guests and maintain floor plans to match forecasted guest levels
• Handle guest requests and complaints professionally
• Update reservations in OpenTable and manage changes
• Assign tables and control service flow at the door
• Follow LQA and Forbes standards
• Maintain knowledge of menu items and beverage offerings
• Assist servers and porters as needed
• All other duties as assigned

Skills

Pro-Serve Certification

Food & beverage experience

OpenTable experience

Carry 3 plates

Schedule flexibility

Lift 40+ lbs and stand long hours

Tools

OpenTable

Job description

Fairmont Banff Springs is seeking a Host to create memorable dining experiences in Banff. You will greet guests, seat them, and manage reservations with OpenTable while upholding Forbes and LQA standards.

The role requires flexibility for early mornings, nights, weekends and holidays and the ability to lift 40+ lbs and stand for long periods. Subsidized housing may be available for full-time staff.