Guest Services Attendant: Front Drive & Luggage

AccorHotel; Banff; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Subsidized staff accommodation on-site

One complimentary meal per shift

Comprehensive benefits package:Medical

Defined Contribution Pension Plan

Employee travel program with discounts

Mountain Explorer Travel Program

Discounts at resort facilities

Job summary

Fairmont Banff Springs in Banff, Canada, is seeking a Guest Services Attendant to warmly welcome arriving guests, assist with parking, luggage and room orientation, and deliver a memorable first impression.

The role requires a focus on service, the ability to lift 70+ lbs, work outdoors in varied weather, and flexibility to work shifts. Substantial staff benefits and on-site accommodations are offered.

Qualifications

• Class 5 Driver License in good standing; driving abstract dated within 30 days.
• Customer service experience is an asset.
• Able to lift and push 70+ lbs and stand for 8 hours.
• Work outdoors in extreme weather conditions.
• Ability to drive automatic and manual vehicles is a plus.

Responsibilities

• Own the front driveway, assist guests with parking and vehicle retrieval with excellent service.
• Assist with loading/unloading luggage to/from guest vehicles.
• Deliver luggage, messages and items within the hotel in a timely manner.
• Provide personalized orientation of guests' room in a professional, engaging way.
• Other duties as assigned.

Skills

Guest service orientation

Customer communication

Lift 70+ lbs

Outdoor work

Driver license (Class 5)

Job description

Fairmont Banff Springs in Banff, Canada, is seeking a Guest Services Attendant to warmly welcome arriving guests, assist with parking, luggage and room orientation, and deliver a memorable first impression.

The role requires a focus on service, the ability to lift 70+ lbs, work outdoors in varied weather, and flexibility to work shifts. Substantial staff benefits and on-site accommodations are offered.