Alert Management Specialist - Bilingual (English/Spanish)

Blackline Safety; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Flexible work arrangements

Paid vacation and sick days

Professional development opportunities

Education funding

Job summary

Blackline Safety is seeking an Alert Management Specialist for overnight shifts in Calgary. The role focuses on monitoring real-time safety alerts, delivering professional support, and ensuring timely resolutions. The candidate should have 3+ years in customer service and bilingual English/Spanish, with additional language skills seen as an asset.

First Aid/CPR certification is required. Join a people-driven tech company committed to safety, with opportunities for professional development and a

Qualifications

• Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an asset
• Minimum 3 years of customer service experience
• Fluent written & spoken Spanish and English is required
• Proficiency in French, Arabic, Portuguese are an asset in this role
• Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries
• Previous experience in a customer service or dispatch role is required
• Valid First Aid and CPR certification required (in-person evaluation required)

Responsibilities

• Monitor customer personnel safety through real-time alert systems
• Efficiently manage emergency alerts following established escalation protocols with professionalism
• Respond to critical situations calmly and confidently while maintaining composure under pressure
• Provide basic troubleshooting and technical support for triggered alerts
• Monitor weather and road conditions for lone workers, proactively informing them of potential hazards
• Deliver exceptional customer service to ensure positive client experiences and satisfaction
• Maintain accurate records and prepare comprehensive reports on safety incidents and resolutions

Skills

Customer service

Live incident handling

Data entry

Disaster response

Education

Post-secondary certificate in Emergency Management or related

Tools

CRM software

Communication tools

Job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution.

Please note that this is for an overnight shift.

Key Responsibilities

• Monitor customer personnel safety through real-time alert systems
• Efficiently manage emergency alerts following established escalation protocols with professionalism
• Respond to critical situations calmly and confidently while maintaining composure under pressure
• Provide basic troubleshooting and technical support for triggered alerts
• Monitor weather and road conditions for lone workers, proactively informing them of potential hazards
• Deliver exceptional customer service to ensure positive client experiences and satisfaction
• Maintain accurate records and prepare comprehensive reports on safety incidents and resolutions

About You

• Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an asset
• Minimum 3 years of customer service experience
• Fluent written & spoken Spanish and English is required
• Proficiency in French, Arabic, Portuguese are an asset in this role
• Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail
• Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security
• Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision
• Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes
• Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error
• Demonstrated ability to proficiently handle concurrent tasks
• Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands
• Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals
• Previous experience in a customer service or dispatch role is required
• Valid First Aid and CPR certification required
  • The certification must include an in-person, hands‑on practical skills evaluation
  • Fully online certifications without an in‑person testing component will not be accepted

Total Rewards

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits*
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days*
• Professional development opportunities
• Education funding
• A collaborative, inclusive, and mission‑driven culture
• Exclusive access to perks and discounts
• A flexible 'Dress for Your Day' environment
• Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at [e-mail]. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you're passionate about technology, safety, and making a difference, we'd love to hear from you.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.