Alert Management Specialist - Bilingual (English/Spanish)

Internetwork Expert; Calgary; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Health and dental benefits

Mental health & wellness support

Flexible work arrangements

Paid vacation and sick days

Professional development opportunities

Education funding

Inclusive, mission-driven culture

Dress-for-Your-Day environment

Job summary

Blackline Safety is seeking an Alert Management Specialist for an overnight shift. You will monitor real-time safety alerts, manage emergencies, and deliver professional customer support across English and Spanish.

The role emphasizes accurate data handling, reporting, and proactive communication to lone workers. A post-secondary credential in emergency/public safety or related field is preferred, with at least three years in customer service.

Qualifications

• Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field.
• Minimum 3 years of customer service experience.
• Fluent written & spoken Spanish and English is required.
• French, Arabic, or Portuguese are assets.
• Ability to adapt to overnight shift.

Responsibilities

• Monitor customer personnel safety through real-time alert systems.
• Manage emergency alerts following established escalation protocols.
• Respond to critical situations calmly and confidently.
• Provide basic troubleshooting and technical support for triggered alerts.
• Monitor weather and road conditions for lone workers and notify hazards.
• Maintain records and prepare reports on incidents and resolutions.

Skills

Bilingual English/Spanish

Customer service excellence

Attention to detail

Problem solving

Education

Post-secondary certificate/diploma in Emergency Management/Public Safety or related field

Job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety incidents efficiently and conscientiously from onset through to resolution.

Please note that this is for an overnight shift.

Key Responsibilities

• Monitor customer personnel safety through real-time alert systems.
• Efficiently manage emergency alerts following established escalation protocols with professionalism.
• Respond to critical situations calmly and confidently while maintaining composure under pressure.
• Provide basic troubleshooting and technical support for triggered alerts.
• Monitor weather and road conditions for lone workers, proactively informing them of potential hazards.
• Deliver exceptional customer service to ensure positive client experiences and satisfaction.
• Maintain accurate records and prepare comprehensive reports on safety incidents and resolutions.

About You

• Post-secondary certificate or diploma in Emergency Management, Public Safety, Customer Service Management, or related field considered an asset.
• Minimum 3 years of customer service experience.
• Fluent written & spoken Spanish and English is required.
• Proficiency in French, Arabic, Portuguese are an asset in this role.
• Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
• Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
• Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
• Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes.
• Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error.
• Demonstrated ability to proficiently handle concurrent tasks.
• Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
• Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
• Previous experience in a customer service or dispatch role is required.
• Valid First Aid and CPR certification required.
  • The certification must include an in-person, hands-on practical skills evaluation.
  • Fully online certifications without an in-person testing component will not be accepted.

Total Rewards

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewardsofferings are designed to supportthe diverse needs of our global workforce and vary based onemployment type and location.They mayinclude:

• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits*
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days*
• Professional development opportunities
• Education funding
• A collaborative, inclusive, and mission-driven culture
• Exclusive access toperksand discounts
• Aflexible ‘DressforYour Day’ environment

*Eligibility and coverage vary by employment type and region.

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, pleasecontact us [e-mail]. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

Ifyou’repassionate about technology, safety, and making a difference,we’dlove to hear from you.

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Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.