Order Management Representative

Blackline Safety; Calgary; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health and dental benefits

Hybrid work model

Paid time off (vacation, personal and

Education funding

Professional development

Job summary

Blackline Safety is expanding its team in Canada to support high-volume product sales orders and customer interactions. The role involves processing orders, liaising with Sales, Client Success, Production & Shipping, and distributors, and delivering proactive, professional communication to customers.

The ideal candidate has at least 1 year in customer service or order processing, strong attention to detail, and experience with CRM systems (NetSuite is a plus).

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in customer service, order processing, sales support, or a related field.
• Strong attention to detail and ability to work in a fast-paced environment.
• Experience with a CRM system (NetSuite considered an asset).
• Demonstrates advanced verbal and written business communication skills that are clear, concise, courteous, and professional.
• Enjoy customer service and supporting a dynamic team of sales professionals.

Responsibilities

• Process high volume of product sales orders accurately according to standards.
• Liaise with Regional Sales Managers, Client Success, Production & Shipping teams, distributors and customers while processing purchase orders.
• Provide information to customers via emails and phone calls in a proactive, prompt and professional manner.
• Maintain professionalism and high standards in all interactions.
• Meet customer care goals and service levels for an exceptional customer experience.
• Identify areas of improvement and work with leaders to develop solutions and implement change.
• Handle shipping disputes and rush orders; escalate discrepancies and provide improvement suggestions.
• Process credit card payments and collaborate with finance regarding invoicing and credit disputes.

Skills

Customer service

Order processing

Communication skills

Detail oriented

Multi-tasking

Team collaboration

Microsoft Office

Education

High school diploma or equivalent

Tools

NetSuite

Job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Responsibilities

• Process high volume of product sales orders accurately according to standards
• While processing purchase orders you will liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
• Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner
• Be an example of professionalism and high standards
• Meet customer care goals and service levels for an exceptional customer experience
• Identify areas of improvement and work with leaders to develop solutions and implement change
• Handle shipping disputes and rush orders
• Escalate customer discrepancies and provide suggestions on areas of improvement
• Process credit card payments
• Collaborate with finance regarding invoicing and credit disputes

About You

• High school diploma or equivalent required
• Minimum 1 year experience in customer service, order processing, sales support, or a related field
• Strong attention to detail and ability to work in a fast-paced environment
• You have experience with a CRM system (NetSuite considered an asset)
• You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
• You enjoy customer service and supporting a dynamic team of sales professionals
• Effectively assist in the accurate and timely processing of product and service orders
• You have sound mathematical skills to validate orders and assist our partners with their order inquires
• You are computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
• You are organized, detail-oriented and can multi-task in a fast-paced environment
• You are a team player who offers solutions and ideas to continually improve the business
• You consider yourself highly collaborative and are proactive in your approach to customer issues
• You are outgoing, courteous, ambitious, and present a professional demeanor
• You are a go-getter with a positive attitude, wanting to make a difference within your team

Total Rewards

• At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:
• Competitive base salary and annual compensation review
• Comprehensive health and dental benefits*
• Mental health and wellness support
• Flexible work arrangements and hybrid work model for eligible positions
• Paid vacation, personal and sick days*
• Professional development opportunities
• Education funding
• A collaborative, inclusive, and mission-driven culture
• Exclusive access to perks and discounts
• A flexible ‘Dress for Your Day' environment
• Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at [e-mail]. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you're passionate about technology, safety, and making a difference, we'd love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.