Real-Time Safety Alert Dispatcher

Blackline Safety; Calgary; Hybrid; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Paid vacation and personal days

Professional development opportunities

Education funding

Job summary

Blackline Safety is seeking an Alert Management Specialist in Calgary to monitor real-time safety alerts and handle emergencies with professionalism. You will provide basic troubleshooting, maintain records, and contribute to customer satisfaction while working in a hybrid environment.

Ideal candidates have 3+ years in customer service, fluent English and French, and strong data accuracy. This role offers career growth and a collaborative team culture within a people-driven tech company.

Qualifications

• Minimum 3 years of customer service experience.
• Fluent written & spoken French and English required; additional languages are a plus.
• Proficiency with technology to maintain organized records and secure data.

Responsibilities

• Monitor real-time safety alerts for customers.
• Manage emergencies following escalation protocols.
• Provide basic troubleshooting and technical support for alerts.
• Maintain records and prepare reports on incidents and resolutions.

Skills

Customer service

Dispatch experience

Data entry accuracy

Bilingual English-French

Education

Post-secondary diploma (Emergency Management / Public Safety)

Tools

Emergency alert systems

MS Office

Job description

Blackline Safety is seeking an Alert Management Specialist in Calgary to monitor real-time safety alerts and handle emergencies with professionalism. You will provide basic troubleshooting, maintain records, and contribute to customer satisfaction while working in a hybrid environment.

Ideal candidates have 3+ years in customer service, fluent English and French, and strong data accuracy. This role offers career growth and a collaborative team culture within a people-driven tech company.