Airline Customer Service Lead

Executive-Aviation

Abbotsford

On-site

CAD 29,000 - 33,000

Full time

12 days ago
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Benefits offered by this job

Health benefits for all team members
Flight benefits with airlines
Growth opportunities

Job summary

Executive Aviation is seeking a flight leadership-oriented leader based at Abbotsford International Airport (YXX). You will mentor and coach Customer Service Agents, greet passengers, ensure safety and a superb guest experience, and serve as a role model for the team.

The position emphasizes airline processes, strong customer service, and leadership responsibilities to drive successful flights and positive passenger interactions at Abbotsford.

Qualifications

  • 2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset.
  • A RAIC/ Security Clearance pass
  • Strong customer service skills
  • Great attention to detail
  • Previous airline Customer Service experience considered an asset

Responsibilities

  • Greet passengers and provide a stellar customer experience
  • Manage passenger boarding according to airline procedures
  • Follow airline check-in policies and procedures
  • Provide pre-flight first class or priority seating grooming
  • Audit flights when necessary
  • Assist Customer Service Agents with escalated passenger complaints in a courteous manner
  • Supervise the team of Customer Service Agents when needed
  • Assist with in-flight paperwork when needed
  • Other duties as assigned

Skills

Customer service
Attention to detail
Airline experience

Education

RAIC / Security Clearance pass

Job description

Executive Aviation is seeking a flight leadership-oriented leader based at Abbotsford International Airport (YXX). You will mentor and coach Customer Service Agents, greet passengers, ensure safety and a superb guest experience, and serve as a role model for the team.

The position emphasizes airline processes, strong customer service, and leadership responsibilities to drive successful flights and positive passenger interactions at Abbotsford.

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