Airline Customer Service Lead

Executive-Aviation; Abbotsford; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits for all team members

Flight benefits with airlines

Growth opportunities

Job summary

Executive Aviation is seeking a flight leadership-oriented leader based at Abbotsford International Airport (YXX). You will mentor and coach Customer Service Agents, greet passengers, ensure safety and a superb guest experience, and serve as a role model for the team.

The position emphasizes airline processes, strong customer service, and leadership responsibilities to drive successful flights and positive passenger interactions at Abbotsford.

Qualifications

• 2 years’ experience in current role; additional increases in responsibilities during this time is considered an asset.
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous airline Customer Service experience considered an asset

Responsibilities

• Greet passengers and provide a stellar customer experience
• Manage passenger boarding according to airline procedures
• Follow airline check-in policies and procedures
• Provide pre-flight first class or priority seating grooming
• Audit flights when necessary
• Assist Customer Service Agents with escalated passenger complaints in a courteous manner
• Supervise the team of Customer Service Agents when needed
• Assist with in-flight paperwork when needed
• Other duties as assigned

Skills

Customer service

Attention to detail

Airline experience

Education

RAIC / Security Clearance pass

Job description

Executive Aviation is seeking a flight leadership-oriented leader based at Abbotsford International Airport (YXX). You will mentor and coach Customer Service Agents, greet passengers, ensure safety and a superb guest experience, and serve as a role model for the team.

The position emphasizes airline processes, strong customer service, and leadership responsibilities to drive successful flights and positive passenger interactions at Abbotsford.