Customer Service Agent

Executive Aviation; Kamloops; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Flight benefits

Job summary

Executive Aviation in Kamloops (YKA) is hiring Customer Service Agents who excel in travel and passenger service. You will join a team dedicated to creating a smooth, positive experience for travelers and airline partners.

Responsibilities include check-in assistance, kiosk support, aircraft preparation for departures, and boarding facilitation. Expect a dynamic pace with flight benefits and health coverage for part- and full-time staff.

Qualifications

• Minimum two years in a customer-facing role.
• Punctuality and reliability are essential.
• Flexibility to work shifts including early mornings, evenings, weekends.
• Completion or working towards Travel and Tourism Diploma, Marketing or Business Diploma.
• Ability to pass Transport Canada Restricted Area and background checks.

Responsibilities

• Help passengers check-in and assist with self-serve kiosks.
• Prepare aircraft for on-time departures.
• Assist deplaning and boarding of passengers.
• Greet arriving passengers and ensure a positive experience.
• Follow airline and airport policies and procedures.
• Maintain safety and a clean work environment.
• Support airline crew and communicate effectively.

Skills

Customer service

Punctuality

Multitasking

Communication skills

Computer proficiency

Education

Travel & Tourism Diploma

Marketing Diploma

Business Diploma

Tools

Airport software

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Kamloops you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Executive Aviation is hiring Customer Service Agents at the KamloopsAirport (YKA) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Leadwho is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$21.45/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• A physical ability to consistently lift up to 70 lbs/32kgs
• Positively work airline crew
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license